Senior Manager of Quality Engineering

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Job Description

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?

About the role:

Reporting to the Head of Digital Quality Engineering, the Senior Quality Engineering Manager will play a critical role in driving quality and innovation for the Digital Banking Solutions business. In this role you will lead a team of quality engineers in quality and test automation best practices and be responsible for transforming our talent and driving the quality of FIS Digital banking products. You will be responsible for enforcing Quality standards through our Digital Quality strategy, with a focus on web, mobile and API test automation and quality gates. You will collaborate closely with product leaders, and other stakeholders to align on product milestones and deliver innovative digital applications resulting in a high-quality customer experience. In this role, the candidate will have the opportunity to make a lasting impact on the company's digital transformation journey, drive customer-centric innovation, and position the organization as a leader in the competitive digital banking landscape.

What you will be doing:

• Provide leadership and guidance to the quality engineering team, overseeing test planning, execution, automation, and continuous improvement initiatives.
• Manage a growing team of 15 software test automation engineers and technical leads, unblocking maximum productivity for them and growing their careers to the next level.
• Hiring, mentoring and establishing a strong bar for performance and quality engineering excellence.
• Drive automation efforts for mobile, web and API testing, integrating automated tests into CI/CD pipelines, and ensuring efficient and reliable testing processes throughout the Agile software development lifecycle.
• Oversee the planning, execution, and reporting of all testing activities for the digital enablement value stream.
• Work closely with the Agile journey teams, product and operations, to ensure that quality is embedded into the Agile Software development lifecycle.
• Work closely with the Head of Digital Quality Engineering to develop and enforce the Quality standards and strategy for Digital, ensuring high standards of quality, reliability, performance, usability and security.
• Define and track key quality metrics, test coverage, and defect rates and provide regular reports and insights to stakeholders.
• Ownership of test platforms/environments and test data needs.
• Collaborate with development, QE, DevOps, product management, and other teams to align quality goals, prioritize testing efforts, and drive continuous improvement in development processes.
• Provide training, mentorship, and career development opportunities for the quality engineering team, fostering a culture of learning, innovation, and professional growth.
• Identify areas for process improvement, automation opportunities, and efficiency gains in quality practices, and drive initiatives to enhance overall testing effectiveness and efficiency.

What you will need:

• Proven experience in leading and managing quality engineering teams, including recruitment, training, performance management, and career development.
• Strong leadership skills with the ability to inspire, motivate, and mentor teams towards achieving business and organizational goals and driving continuous improvement.
• Extensive experience in embedded quality practices via continuous integration and continuous delivery.
• Excellent communication and cross-functional collaboration skills to thrive in a fast-paced environment.
• Knowledge and experience with Web, Mobile and API testing frameworks and testing practices.
• In-depth knowledge of testing frameworks, tools, and automation techniques for functional testing, regression testing, performance testing, and security testing.
• Experience with automated testing frameworks and tools, including CI/CD integration using tools like GitHub Actions, GitLab CI/CD.
• Ability to define and track key quality metrics, test coverage, and defect rates for the products and services your teams support and generate insightful reports and dashboards for stakeholders.
• Experience in leveraging analytics, user feedback, and market insights to drive quality improvements and prioritize testing efforts based on user impact and business goals.
• Knowledge of mobile and web app security best practices.
• Strong collaboration and communication skills to work effectively with cross-functional teams including development, QE, DevOps, product management, and senior leadership.
• Ability to articulate technical concepts, quality strategies, testing results, and recommendations to both technical and non-technical stakeholders.

What we offer you:
At FIS, you can grow your career as far as you want to take it. Here's what else we offer:
* Opportunities to make an impact in fintech
* Personal and professional learning
* Inclusive, diverse work environment
* Resources to give back to your community
* Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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