Content and Client Manager - School or Computer Science

The Technology for Effective and Efficient Learning (TEEL) Lab at CMU is seeking a Content and Client Manager to manage the content for various CS/IT topics, including cloud computing, data science, and AI/ML, along with managing client partnerships. The TEEL Lab develops courses on their Sail() platform, which is a project-based online social learning platform for workforce training at scale. Our clients, such as Community College partners, deliver our courses in a variety of contexts (i.e., classroom, online, hybrid). The Content and Client Manager will be responsible for expanding the number of partnerships, onboarding new partners, being the point person for any issues partners face, and informing partners of changes to course content and to the Sail() platform. The Content and Client Manager will also oversee interns who update and maintain the course content so that they are informed of the status of all course content.

Responsibilities:

Management of Course Content:

• Independently own the management of course content on the Sail() platform.

• Given the rapid pace of change within CS/IT, the Content and Client Manager will manage the course content to ensure that it is regularly updated to reflect the latest developments and tools used, by collaborating with subject-matter experts.

• Develop and maintain an index of course content to support course building and customization. Develop and maintain a catalog of instructional materials and professional development materials.

• Organize and track digital assets (i.e., course materials, course syllabi, course artifacts, credentials) in collaboration with subject-matter experts who develop the digital assets.

• Manage the development and implementation of a style guide / branding for all Sail() courseware, by collaborating with UX designers and marketing and communications.

• To accomplish the above responsibilities, the Content and Client Manager must work closely with and be understanding of the busy schedules of faculty members, post-doctoral scholars, project scientists who are subject-matter experts in the content design and development processes.

Management of Community College Partnerships:

• Independently own the management of Community College partners.

• Expand the TEEL lab's network of community college partners through traveling to conferences, overseeing marketing tools such as websites and social media, delivering presentations to potential Community College partners, and being the point of contact for potential Community College partners to adopt the Sail() platform.

• Communicate with potential Community College partners through timely communication, schedule information sessions between partners and the TEEL lab team, and oversee onboarding, learning management system integration, access to the Sail() platform, and professional development training for new partners.

• Communicates with current Community College clients by receiving emails or requests regarding setting up new courses, expanding course offerings, scheduling professional development training, issues with Sail(), etc.

• Timely communication with clients and managing TEEL lab members to provide timely support for those clients. Which will include adopting or developing a ticketing process to address bug reports, feature requests, and usability concerns.

• Coordinates use of various Learning Management Systems (LMSs) such as Canvas, Blackboard, D2L, etc. course systems for clients upon request, such as tracking what courses are being offered, where they are located, and the number of students enrolled.

Management of Content Development Interns:

• The Content and Client Manager will oversee interns who update and maintain the course content, so that they are aware of the status of all course content on the Sail() platform.

• Act as an intermediary between the Computer Science Department Human Resources and the TEEL lab for hiring, onboarding, and offboarding of interns.

• Collect relevant information from TEEL lab team members before hiring interns, submit information about hire to the Computer Science Business Office, post job descriptions to Handshake and/or Workday, and keep team members up-to-date on the hiring process.

• Assist new TEEL team members and interns as they start with the TEEL lab (onboarding).

• Assist TEEL team members and interns as they leave the TEEL lab (offboarding).

• Produce and distribute reports on intern timesheets submitted to Workday.

Management of Certifications:

• Procure and distribute exam vouchers and licenses with Sail() instructors and learners.

Education and Experience:

• Bachelor's degree required

• Relevant work experience: 8-10 years

Physical and Mental Requirements:

• Requires wide range of mobility, i.e., ability to climb, stoop, kneel, crouch or crawl, reach, bend at waist, grasp and pick up objects. Routine exposure to computer and audio-visual equipment.

• Ability to work well with others and/or as part of a team.

• Ability to meet deadlines, work under pressure and with frequent interruptions.

• Ability to understand and follow directions.

• Ability to prioritize work and handle multiple tasks simultaneously.

Decision Making:

• Decisions generally affect own job and affects the success of team and project objectives.

Working Conditions:

• Required to stand and/or walk for extended periods of time.

• Required to work normal business hours; evening and weekend work may occasionally be required.

Accountability:

• Accountable for the successful completion of individual goals and priorities.

• Accountable for operational results of research project.

Direction:

• Receives little instruction on day-to-day work and receives general instructions on new assignments.

• Established methods and procedures of attaining goals and objectives, guidance in terms of broad goals.

Supervision:

• Supervision of interns.

About TEEL:

• Learner-centered decision making.

• Fast-paced research-driven environment.

• Ability to respond to urgent requests for production deployments.

• Ability to communicate with engineers, researchers, students, and CSP partners.

• Ability to work independently, take ownership of tasks and deliver high-quality work.

• Effective collaboration within a team environment.

• Effective project and time management skills.

Joining the CMU team opens the door to an array of exceptional benefits available to eligible employees.

Those employees who are benefits eligible have the opportunity to experience the full spectrum of advantages from comprehensive medical, prescription, dental, and vision insurance to an enticing retirement savings program offering a generous employer contribution. You can also unlock your potential with tuition benefits and take well-deserved breaks with ample paid time off and observed holidays. Finally, rest easy knowing you are covered by life and accidental death and disability insurance.

Other perks include a free Pittsburgh Regional Transit bus pass, our Family Concierge Team to help navigate childcare needs, fitness center access, and so much more!

For a comprehensive overview of the benefits that may beawaiting you, explore our Benefits page.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role and responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique skills and the diverse perspective you bring. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

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