Audio/Visual Systems Analyst

Audio/Visual Systems Analyst

University of Southern California, University Park Campus

Rossier School of Education, Management Information Systems

The Rossier School of Education is seeking an experienced Audio/Visual Analyst to join its Management Information Systems Team.

The Audio/Visual Analyst will be a member of the technology team that is directly responsible for providing excellent customer support for faculty, staff, and students and specialized technical maintenance for all audio-visual systems, computers in a multi-platform environment, and various productivity, multimedia, and distance learning software being used in the school's interactive spaces.

The ideal candidate should be comfortable supporting and promoting the effective use of interactive technology, especially in active learning spaces (online and on-ground). This candidate will perform outreach including data collection, information sharing, consultation, training, and collaborative workshops and presentations; evaluate and consult on learning space designs and technology installations; and will help develop new technology implementation strategies.

The candidate should be able to demonstrate excellent technical troubleshooting of audio-visual equipment, devices, and systems such as distribution amplifiers, wireless microphone systems, A/V switches, and web cameras.

Candidate must be flexible and available to work mid-day or evening shift as needed.

Responsibilities:

• Interfaces with faculty and staff to provide instructional support and deliver best practices through audio-visual systems and interactive conferencing set-up. (e.g., web, phone, and video conferencing systems)

• Participates in the development of documentation, user policies and procedures, and/or security procedures.

• Plans, develops, and conducts in-person and virtual training sessions on such topics as hardware and software applications including related policies and procedures for faculty, staff, and students.

• Maintains and troubleshoots computer and audio/visual equipment, devices and systems. Solves problems and resolves issues related to the use of interactive spaces. Collaborates with other personnel to improve virtual support presence, management of and access to computing and multimedia classroom resources.

• Coordinates the introduction and installation of new multimedia and related computer resources and answers questions regarding their proper use. Determines the best equipment based on business needs. Conducts training seminars in various modalities.

The hourly range for this position is $32.79-$37.20. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Applications should be submitted via usccarreers.usc.edu and should include the following:

• Resume

• A cover letter (Our system will allow you to add additional documentation by clicking the "upload" button in the same section where you attach your resume.)

Minimum Education: Specialized/technical training, Associate's degree, Combined experience/education as substitute for minimum education
Minimum Experience: 1 year
Minimum Field of Expertise: Experience in computer center operations within a multi-platform environment for networks, operating systems and applications. Working knowledge of networks and collaboration tools. Solid understanding of information technology concepts for voice and data systems, and ticket system for problem tracking and/or study in networking and/or computer information systems. Specialized knowledge of and experience with audio-visual equipment.