Customer Service Representative - Scheduling - Clearwater, FL
 Lincare Holdings | |
 United States, Florida, Clearwater | |
 Sep 22, 2024 | |
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This employee serves as a contact between Remote Respiratory Therapists and patients, scheduling appointments, managing cancelations, and working closely with the Respiratory Therapist, finding the best solutions and/or alternatives for all involved.
Job Responsibilities: * Actively participates in the training of all Customer Service personnel, including new hires * Answer phone calls and emails * Make outbound phone calls to schedule patients' appointments * this includes making reminder appointment calls * Coordinate with Respiratory Therapist about schedules, patients, and any changes * Resolve scheduling conflicts as they occur * Deletes, corrects, or re-enters patient information in customer accounts and software as deemed necessary | |