Service Coordinator III
National Church Residences | |
United States, Michigan, Detroit | |
Sep 22, 2024 | |
Job Description:
Title: Service Coordinator III National Church Residences- All Divisions Status: Non-exempt Reports to: Property Manager/Portfolio Manager for Enriched Housing Services/ Program Manager Created: April 2023 Supervises: n/a PURPOSEAccording to prescribed policies and procedures of the organization including all applicable federal, state, accreditations, and regulations and under the general supervision of the Property Manager/Staffing Manager/Program Manager, the Service Coordinator assumes responsibility for coordinating programs and services to help participants maintain a good quality of life and age in place. The Service Coordinator III prioritizes a person-centric model of service delivery. ESSENTIAL FUNCTIONS AND BASIC DUTIES 1.Assumes responsibility for coordinating programs and activities for eligible individuals on a group basis.
1. Service Coordinator meets requirements outlined in Quality Assurance Review Process, File Review Process (Reviews), and other regulatory requirements outlined by contracts. The Reviews capture performance such as, but not limited to, participant assessments, provided interventions, and monitoring; policy compliance, and Education and Wellness Programs. 2. All responsibilities are carried out in a manner consistent with National Church Residence's Core Values of Purposeful Service, Compassion, Equity and Inclusion, Excellence, and Servant Leadership. EXPECTATIONS1. Maintains a caseload ratio of more than 1.25 assigned units/individuals per scheduled hours per pay, unless the ratio is otherwise directed by program specifics and department requirements.
2. Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, collaborates a participates in policy creation and appropriate problem-solving methods. 3. Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences' Employee Information Guide (EIG) as well as any facility handbook including but not limited to corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws. 4. With respect to Individual Rights, ensures all care is provided with respect and dignity for individuals, reports all complaints made by individuals and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/individual property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws. Advocate individuals' personal preferences and right to self-determination. 5. Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of their duties. QUALIFICATIONSEDUCATION/CERTIFICATION: Bachelor's degree in social work or a related field is required. EXPERIENCE REQUIRED: Two or more years of experience in a social service delivery with elderly, people with disabilities, and/or family population. Demonstrated working knowledge of supportive services and other resources in the area served by the project. Demonstrated ability to advocate, organize, problem-solve, and provide results for the participants served. SKILLS/ABILITIES: Good communication, comprehension and interpersonal skills. Working knowledge of Windows, Microsoft Office Suite and World Wide Web which will be demonstrated by a passing score on a computer literacy test. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITIONTravel: Occasional or as directed by contract and department requests. Vision: Normal: Consistent with standard workflow. With respect to said job description, following is an estimate of the daily time spent performing the following activities. Rare (R) = 0-24%; Sometimes (S) = 25-49%; Frequent (F) = 50-74%; Continuous (C) = 75% plus R = Climbing S = Stooping Lifting / Carrying; S = 10-25 lbs. F = Standing R = Pushing S = 26-50 lbs. S = Sitting F = Walking R = Pulling S = Driving R = 51-75 lbs. R = 76 plus lbs. WORKING CONDITIONSWorker is subject to changing inside and/or outside temperatures which may include extreme heat (temperatures above 100 degrees) or extreme cold (temperatures below 32 degrees) Worker is subject to work conditions that are somewhat disagreeable; elements such as noise, dust, heat and oil exist but not to the extent of being continuously disagreeable. MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITIONREASONING ABILITY: Ability to apply common sense understanding to carry out detailed instructions. MATHEMATICS ABILITY: Ability to perform math skills including adding, subtracting, multiplying, and dividing; to perform the four basic arithmetic operations with money; to perform operations with the assistance of a calculator or Excel spreadsheet.). LANGUAGE ABILITY: Ability to speak, read, write and understand English. SUPERVISION RECEIVED: Occasional supervision. Employee works on a definite objective using a wide range of procedures. Plans and arranges his/her own work referring unusual matters to supervisor. WORKING CONDITIONS: Acceptable; some distractions. ACKNOWLEDGEMENTI hereby understand and agree to the above description of the duties required of a Service Coordinator. Signature: Date: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law. |