Workplace Technician

Snowflake
$69,000 - $91,300
parental leave, paid time off, paid holidays, 401(k), retirement plan
United States, California, San Mateo
Sep 22, 2024
Build the future of data. Join the Snowflake team. Snowflake San Mateo (Onsite) is looking for an adaptable, proactive, and diligent Workplace Technician Planner. You will be an organized self-starter who possesses outstanding customer service with diligence and attention to detail. You will be comfortable taking the initiative to drive results, be solution-oriented, deal with ambiguity, rapid changes in priorities, and have the ability to coordinate with multiple cross-functional internal and external partners. Reporting to the Workplace Project Manager you will perform a variety of office support functions and duties including; GENERAL DUTIES & RESPONSIBILITIES: Maintain a high level of customer satisfaction with the delivery of FM and building services. Conduct regular building inspections to identify any potential issues and recommend corrective actions. Problem solving and adept at navigating options across various situations, requiring technical, analytical and quantitative abilities. Manage contractors and service providers and inspect work to ensure compliance with contracts, policies, codes and regulations. Utilize the service ticketing system to manage work orders and PM schedules, and analyze ticket data to identify trends and area for improvement Respond to facilities service requests ensuring timely and quality service delivery to clients Report any issues of building systems (HVAC, fire/life safety equipment, elevators, UPS, generator, etc.) partnering with Landlord. Ensures facility procedures adhere to local, state, and federal regulations (partnering with EHS). Responsible for facilities operations and capital budget. Collaborate with cross-functional partners and team members to support project delivery. Assist with onsite events, including setup and breakdown. Assist Workplace Project Manager with various ad-hoc projects as needed. Support Move, Add, Change and events activities. QUALIFICATIONS: 3+ years of Facility/Workplace experience FMP or other facilities certification preferred Capability to read and interpret building plans and specifications. Strong organizational and time management abilities. Demonstrated skills in problem-solving, and vendor management. Ability to work in a fast-paced environment with constantly changing priorities and demands. Excellent interpersonal and customer service skills. Be able to lift furniture, climb on ladders and lift objects 50 lbs Every Snowflake employee is expected to follow the company's confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company's data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential. The following represents the expected range of compensation for this role: The estimated base salary range for this role is $69,000 - $91,300. Additionally, this role is eligible to participate in Snowflake's bonus and equity plan. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits. Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact?