Quality Assurance Coordinator

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

- Conducts case file and record reviews for compliance and identifies opportunities for improvement or corrective actions and to ensure contractual performance expectations are met

- Submit weekly QA reports in a timely manner to the QA Manager and/or Project Director

-Present consistent feedback to management regarding areas that need improvement

- Ensure 100% of clients participate in the client satisfaction survey

- Ensure all clients receive a return call within 48 hours of calling and leaving a message

- Reviews quality assurance standards, studies existing policies and procedures and interviews personnel and patients to evaluate effectiveness of quality assurance programs

- Creates, implements and monitors standard operating procedures

- Other duties as assigned

- Associate degree in Human Services, education, psychology, sociology or related field required, Bachelor's degree preferred Minimum 2+ years related experience

-Demonstrate knowledge of quality assurance procedures and federal, state and local coalition laws and mandates.

- Demonstrate knowledge of computers and knowledge of data management processes

- Demonstrate knowledge of eligibility determination processes and filing procedures

This is an in-person, office-based position with an assigned workspace.

At Equitable Social Solutions, we empower individuals and families through supports that inspire long-term stability and success. We work with our partners to uplift individuals, families and communities impacting lives by creating tailored solutions for each person we serve in order to break the cycles of generational poverty and chronic homelessness.

When you join Equitable Social Solutions, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equitable Social Solutions, we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equitable Social Solutions is proud to be an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.