Accounts Payable Customer Service Specialist

Job Description:

Baptist Health is looking for an Accounts Payable Customer Service Specialist to join our team. This is a remote position that requires residency in KY or IN

The Accounts Payable Customer Service Specialist is responsible for handling a high volume of inquiries from both internal and external customers received by telephone or email in the Accounts Payable Shared Service Center. The Customer Service Specialist attentively discerns requests, gathers data, analyzes and takes corrective action to resolve inquiries, escalates critical issues, and educates suppliers and Baptist locations on the Payables department policies and best practices for invoice processing. While representing the Accounts Payable department, the individual displays a high level of professionalism to maintain strong working relationships with Baptist locations, suppliers, and other departments.

Minimum Education, Training and Experience Required

• A high school diploma is required with at least three years' related experience in Customer Service and/or complex, high-volume accounts payable environment.

• Experience processing payables in a shared service/call center or a multi-location environment preferred.

• Strong phone contact handling skills and active listening.

• Advanced computer skills including proficiency in Microsoft Office Suite particularly Outlook and Excel with ability to perform V Lookups and create pivot tables.

• Basic knowledge of Accounting and GAAP required with experience in healthcare preferred.

• PeopleSoft and/or Oracle Cloud experience preferred but not required.