Data Analyst (Intermediate Level)
Minimum Qualifications Summary
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Certification & Education
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- Bachelor's degree and three years of related experience; or master's degree with two years of related experience
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Experience Required
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- Experience designing process maps and workflow details.
- Experience in responding to requests for information, conducting searches in government databases, and developing concise summaries with decision points under tight deadlines.
- Have multi-year experience working with ServiceNow as an end-to-end CMS.
- Excellent reading comprehension, writing and communication skills.
- Ability to conduct in-depth policy research, quantify the information and produce qualitative and quantitative reports.
- Ability to work independently and to manage and prioritize multiple work assignments.
- Law enforcement experience or experience in interpreting and applying immigration law is preferred.
- Knowledge and experience working with RAD Apps; to include CRM tools.
- The ability to read and comprehend documents in English and Spanish is preferred.
- Must have advanced skills in Microsoft Excel, Word, PowerPoint, and Outlook.
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Job Objective
Conduct Data Analysis in support of U.S. Immigration and Customs Enforcement (ICE) Enforcement and Removal Operations
Responsibilities
- Analyzes ECCO Detention Reporting and Information Line (DRIL), Victims of Immigration Crime Engagement (VOICE) trends, volume, demographics, and operator metrics to support enforcement and removal.
- Conducts analyses of detention complaints submitted through DHS OIG, ICE OPR, ERO.INFO, ERO.JIC Facilitation of Return Request (FoRR), and other ERO Intake mailboxes or online channels as directed by the COR.
- Conducts research using ICE databases on specific complaints, the individuals submitting those complaints, or other relevant information related to individual queries or systemic issues in ICE detention.
- Have multi-year experience working with ServiceNow as an end-to-end CMS.
- Logs all information into a web-based case management system.
- Works cases and develops summaries of cases to be referred to an ERO Officer/Agent, ERO field offices or ICE headquarters offices for follow-up review and action.
- Enters ECCO and agency related information into the Tableau business intelligence and analytics database.
- Provides statistical analysis, and ad hoc reporting as required using the Tableau analytics database.
- Provides technical writing and editing support.
- Develops analytics to identify trend lines across multiple data sources within CPD.
- Examines and evaluate existing business practices and systems and make recommendations in order to create greater efficiencies and streamline operations, while maintaining or increasing compliance rates.
- Provides compliance rate data and data analytics for programmatic work that have an associated agency Directive which requires a measurement of compliance or service.
- Understands and use predictive analysis and tools to forecast, employ business analytics (including an enhanced ability to quantify and qualify data) and conduct operational research to identify and recommend optimal or near-optimal solutions to complex challenges. The vendor will identify, understand, and provide business analytics by conducting quantitative and qualitative analysis on the data from the various programs that have cross-points with the ECCO.
- Provides programmatic conceptualization on new task that fall into the scope of the contracted programmatic work, the vendor will provide support, planning, and database enterprise solutions to include but is not limited to the strategic deployment of such non- inherently governmental programmatic work.
- Benefits realization and earned value management analysis.
- Additional programmatic duties as assigned by the COR.
Education & Certification
- Bachelor's degree and three years of related experience; or master's degree with two years of related experience
Work Location
Remote (Local to the Washington D.C. area as on-site attendance is occasionally required)
About Lukos
Lukos has been delivering professional services to the Federal Government for 15 years. We help a variety of federal agencies in areas such as national security, homeland security, international development, training, analytics, healthcare, and other professional services. Since our founding, we have grown to support all military services and multiple federal civilian agencies.
About Our Name: Lukos is ancient Greek for "wolf". The characteristics of the wolf match our approach to national security. The wolf is known for cunning, aggression, patience, and teamwork. An individual wolf is smart, strong, and resilient, but the true strength of wolves is their ability to work together as a wolfpack. Kipling said it best in The Law of the Jungle.
"For the strength of the pack is the wolf, and the strength of the wolf is the pack."
At Lukos we take care of our pack by offering full time employees competitive benefits to include: medical, dental, vision, 401(k), life insurance, short and long term disability coverage, paid time off and Federal holidays.
Lukos is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or national origin.
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LUKOS LLC
life insurance, paid time off, long term disability, 401(k)
Dec 27, 2024