Professional Services Engineer

ForeScout Technologies, Inc.
401(k)
United States, California, San Jose
190 West Tasman Drive (Show on map)
Jan 06, 2025
Who We Are We envision a world where every cyber asset is seen, secure, and compliant. Forescout Technologies, Inc., a global cybersecurity leader, continuously identifies, protects, and helps ensure the compliance of all managed and unmanaged cyber assets - IT, IoT, IoMT, and OT. For more than 20 years, Fortune 100 organizations and government agencies have trusted Forescout to provide vendor-agnostic, automated cybersecurity at scale. What You Will Do Forescout has an excellent opportunity for an engaging and employee-focused Professional Services Engineer to join our high-energy, multi-cultural, world-changing team. The Professional Services Engineer (PSE) position at Forescout Technologies offers the opportunity to design, deploy, and operate Forescout solutions in real-world customer environments. The PSE will deploy, configure, optimize, operate, and troubleshoot the Forescout solutions as well as provide on the job training to customers onsite or remotely. The Consultant is also responsible for integrating the Forescout product with other customer third party software such as remote access and SIEM technologies. This role is primarily remote with some onsite customer engagement, will report to the Professional Services Engineering Manager. Provide on-site and off-site Forescout professional services to customers including, product deployment, configuration, health checks, optimization, training and troubleshooting. Proactively identify and prioritize issues on behalf of the customer, communicate and explain issues to customer verbally or in writing, develop plans to address issues, get approval for plans, and drive plans to successful completion. Assist customer business units with their Forescout implementation plans and network designs. Coordinate and lead meetings and provide written summaries. Contribute to the development of best practices, intellectual property, and training material. Collaborate with customer support, product management, R&D, marketing and sales regarding deployment techniques, feature requests, product issues and sentiment. Identify and recommend new customer service opportunities to Sales and/or customer. Stay abreast of product capabilities, configurations and integrations via training/lab work. What You Bring to Forescout We encourage you to apply if you meet most but not all the requirements listed below. We value competency, aptitude, effort, and a great attitude as a supplement to experience . Required skills: Strong experience in network troubleshooting and configuration (tcpdump, Wireshark, etc.). Knowledge of TCP/IP and enterprise network protocols (LDAP, DNS, SMTP, SNMP, DHCP, and authentication protocols). Network equipment configuration (Switch, Router, Firewall). Linux O/S (Ubuntu and CentOS) installation, security configuration, and management. Hands-on experience with Forescout solutions. Working knowledge of Linux/UNIX operating systems. Virtualization environments for both desktop and server deployments. Ability to gather, analyze, and interpret data in order to efficiently and effectively take action. Working knowledge of industry security standards, procedures and technologies. Demonstrated excellent oral and written communications, including presentation skills for audiences of varying levels of technical understanding. Ability to constructively handle and address customer concerns through explanation or management escalation. Ability to travel domestically and internationally. A self-motivated individual with a 'can do' attitude. Ability to work independently in a mix of workplace environments including large enterprise, commercial, and military/government agency customers. Forescout Certifications (FSCA and/or FSCE) (preferred). Experience in federal government environments (preferred). Bi-lingual (English/Spanish) (preferred). Required experience: Bachelor's degree in Computer Science, Engineering or equivalent experience. 3+ years of technical professional services experience in a customer-facing role. Experience installing, managing and supporting production network and computer security systems comprised of multiple technologies. Security certification such as CISSP, SSCP or GIAC (preferred). Experience / certifications in multiple leading IT security, network, and/or IoT. Must be within 45 minutes of a major regional airport (US based) with approximately 50% travel (domestic and international). What Forescout Offers You Competitive compensation and benefits-we cover 80% of employee and dependents' benefits premiums (the U.S. only), 401K match, generous PTO policy, and much more Collaborative and innovative environment -make an impact on worldwide security while working on the hottest technology Leadership that supports and encourages professional growth and development Want a glimpse of Life @ Forescout? Check us out on Facebook and Instagram Learn more @www.forescout.com Our Mission - Continuously identify, protect, and ensure the compliance of all cyber assets across the modern organization. Our Values One Team - We all work together, and we all win together. Cyber Obsessed - We are curious about technology, and we are innovative and passionate about solving big programs. Customer Driven - We listen, we learn, and we make it right. Relentless - We're smart, determined, and find a way. We figure stuff out. Collaborative, without Ego - No one succeeds alone. We strive to be the humble person that people want to work with. Thank you for taking the time to learn more about us. If this opportunity intrigues you, we would love for you to apply! *NOTE TO EMPLOYMENT AGENCIES:* We value the partnerships we have built with our preferred vendors. Forescout does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Forescout employee or hiring manager in any form without a signed Employment Placement Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired because of the referral or through other means. #LI-DNI Forescout Technologies is proud to be an Equal Employment Opportunity Employer. We value and embrace diversity, equality, inclusion, and collaboration at the core of our "One Team" philosophy. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.