IT Research Computing Analyst

North Carolina State University

Commensurate with experience ($65,000 - $70,000)

United States, North Carolina, Raleigh

Oct 22, 2024

Posting Information

Posting Number	PG193538EP
Internal Recruitment	No
Working Title	IT Research Computing Analyst
Anticipated Hiring Range	Commensurate with experience ($65,000 - $70,000)
Work Schedule	Monday-Friday, 8AM-5PM
Job Location	Raleigh, NC
Department	CALS IT
About the Department	The IT Research Computing Support unit under the NC State University - College of Agriculture and Life Sciences Information Technology support domain. The IT Research Computing Support unit is responsible for delivering turn-key IT solutions to the 18 Agricultural Research Stations across the State of North Carolina in partnership with the North Carolina Department of Agriculture and Consumer Services Division ( NCDA&CS). Together, NCDA&CS and NC State University provide services that promote and improve agriculture, agribusiness, and forests; protect consumers and businesses, and conserve farmland and natural resources for the prosperity of all North Carolinians.
Essential Job Duties	The IT Research Computing Analyst position will be responsible for IT service delivery in a predefined support region. The IT Research Computing Analyst installs, maintains, and repairs technology systems. The Analyst may have specific physical requirements, such as transporting, moving, and installing equipment, as well as adhering to specific safety rules, practices, and regulations. Solutions Development Responsible for defining requirements and the appropriate research related to identifying available technical solutions Develops supporting documentation (requirements, process maps, test plans, etc.), and leads communication with functional partners and business stakeholders Collaborates with network, storage, applications, telecommunications, and associated units to provide stable, scalable, and fault-tolerant technology infrastructure Researches and develops specific recommendations leading to the procurement/acquisition of proven and emerging agricultural technology Leads interactions with internal and external teams to identify the appropriate technology required to meet business requirements Assists leadership with inside and outside plant cabling design Project Management and Consultation Leads project planning and implementation activities of technical solutions design and integration Develops and delivers progress reports, proposals, requirements documentation, and presentations; determines the frequency and content of status reports from the project team, analyzes results, and troubleshoots problem areas Acts as a trusted advisor on strategies and approaches for the overall integration of technology platforms and systems Creates working relationships with internal and external stakeholders, customers, campus partners, and external vendors Tracks and reports progress against milestones, budgetary guidelines, or other performance indicators to analyze the strategic impact of project activities Conveys clear expectations of project goals Serves as a project resource to IT leadership or as a part of larger enterprise-wide initiatives Technical Strategy Contributes to the continuous improvement of IT research support with proactive suggestions, documentation, knowledge sharing, and organizational feedback Provides input to current and proposed architecture, planning, and maintenance strategies Guides telecommunications design decisions (inside and outside plant wiring, low voltage power distribution, fiber optic cabling, and splicing) Recommends improvements to key infrastructure, processes, and strategy Supports the ongoing development and maintenance of the IT strategic plan Maintains current knowledge of rapidly changing technology, and works with management to evolve current processes Operational Support Encourages and implements ideas to improve customer service and operational performance Installs and maintains RF radio hardware Installs and maintains fiber optic cabling Performs basic to moderate construction design Supports and troubleshoots high complexity and/or business-impacting issues and assists other team members with lower complexity issues Approaches work creatively and continuously look for new and flexible ways to solve problems Uses logical reasoning to address customer issues appropriately Troubleshoots deployment issues and performs remediation activities related to technical support Documents internal standard operating procedures for assisting with troubleshooting common incidents and requests Maintains technical inventory and equipment RMAs with vendors on defective equipment. Prepare materials for assigned tasks or projects independently, based on the scope of work Supports disaster recovery efforts related to life sciences instrumentation and associated computing hardware Review of research and file lab sites, perform technology assessment and testing Recommend repair materials as needed Product knowledge of technology devices, device operations, and use of products being evaluated and used Works independently on mid-size projects and advanced service calls. Basic review of vendor/partner installations to ensure completion of punch list or incomplete items You Belong Here! At NC State, our goal is for all employees to reach their fullest potential at work. As you consider this opportunity, we encourage you to review our Employee Value Proposition (https://news.hr.ncsu.edu/you-belong-here/) and learn more about what makes NC State the best place to learn and work for everyone.
Other Responsibilities	Other duties as assigned

Qualifications

Minimum Education and Experience	Associate's degree in Computer Information Technology, computer technology integration, networking technology, or related area and two years of experience in the information technology field related to the position's role; or an equivalent combination of education and experience Business continuity and disaster recovery planning Experience with various WLAN topologies, including indoor, outdoor, high-density, campus, mesh, remote, and industrial Experience with VOIP and telecommunications systems design Enterprise software distribution system knowledge Have extensive knowledge of the enterprise technology landscape and be able to leverage that knowledge in delivering business outcomes with speed and accuracy Demonstrable deep experience with Value Chains relevant to the post, including defining strategies and delivering large projects that enabled them Knowledge of state and federal safety regulations Experience with Information Security Policies and Standards
Other Required Qualifications	Intermediate knowledge of IP Networking, VPN, firewall, L2 switching, and L3 routing principles Microsoft Active Directory and SCCM support MDM management of Linux and OSX software platforms Basic understanding of software-defined networking concepts Familiarity with storage systems integration IoT and edge computing solutions SaaS solutions development IT Cybersecurity best practices: NIST Cybersecurity Framework, PCI, HIPAA, SOC2, etc Project management skills Technology procurement and sourcing Use of power tools and construction equipment Ability to install piping and conduit on middle-size projects. Ability to work productively with other members and proactively and collaboratively Ability to perform installation of all types of structured cabling to include low voltage and data cabling, including appropriate labeling and documentation Ability to install network devices, including but not limited to, door access equipment, network switches, ACP's, IDS's, cameras, etc Ability to complete preventive maintenance on network equipment mentioned previously Ability to perform service requests and repairs on network equipment mentioned previously; able to identify and resolve technical issues
Preferred Qualifications	Working knowledge of Google Applications ITSM Incident Management System (ServiceNow preferred Certifications: ITIL, A+, OSX Support Essentials, Linux, Dell, Microsoft Certified Professional, CCNA, or equivalent Basic knowledge of (BGP, OSPF Routing) Virtualization experience (VMWare, Citrix, etc); Network storage systems support (SAN, NAS, Fibre Channel, NVMe, RoCE, iWarp, etc) Some knowledge of GIS Planning and Design Experience using OTDR, optical power meters, signal analyzers, etc Experience with waterfall and agile software development lifecycle methodologies
Required License(s) or Certification(s)	N/A
Valid NC Driver's License required	Yes
Commercial Driver's License required	No

Recruitment Dates and Special Instructions

Job Open Date	08/01/2024
Anticipated Close Date	Open until filled
Special Instructions to Applicants	Please attach a Cover Letter, resume/CV, and contact information for at least three professional references.

Position Details

Position Number	00046663
Position Type	EHRA Non-Faculty
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.00
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Non Mandatory - Emergency Event
Department ID	110103 - CALS IT
AA/EEO	NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.