Director, Ticket Operations

University of Arizona

life insurance, vision insurance, sick time

United States, Arizona, Tucson

Sep 22, 2024

Director, Ticket Operations
Posting Number	req19923
Department	Administration and Athletics
Department Website Link
Location	Main Campus
Address	Tucson, AZ USA
Position Highlights	This role is pivotal to the daily success of the Arizona Ticket Office. This position oversees ticket operations for men's basketball plus one other sport (to be determined). Responsibilities encompass all aspects of ticketing for their assigned sports, from start to finish, as well as leading the box office on event days. The position reports to the Assistant AD, Ticket Operations and Customer Service and acts within the rules and regulations of the University, Conference, and NCAA. The Athletics Department is dedicated to excellence in collegiate sports, building a modern model of intercollegiate athletics fostering a culture of integrity, innovation, and student-athlete success. This position requires the ability work a flexible schedule, including nights and weekends, and travel for competition. Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more! The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.
Duties & Responsibilities	Manages ticket operations for assigned sports including programming, renewals, invoicing, seat relocations, digital ticketing management, and postseason processes Primary ticket operations sport lead for Men's Basketball and one other assigned sport (to be determined) Secondary ticket operations sport lead for Football, working closely with Assistant AD on all aspects of ticketing for football game days Assists with managing daily operations of the ticket office Assist with hiring, training, and supervising student workers in-office and at events Collaborate with multiple departments including Development, Ticket Sales, and Marketing on ticket sales plans, strategy, and timelines for assigned sports Assist the ticketing staff by providing updated sales materials and training when necessary to provide a high level of service for customers Ability to problem solve and make decisions Demonstrated ability to communicate effectively with individuals at all organizational levels, and project a positive, professional attitude Expected to build relationships with coaches, interdepartmental staff, and campus partners, along with keeping customer service as a top priority Self-motivated, detail-oriented, and dedicated to initiate, lead, and support value-added projects Demonstrated organizational skills, including the ability to plan, establish priorities, and successfully manage multiple high-priority projects simultaneously Additional duties as assigned Knowledge, Skills and Abilities: Knowledge of NCAA rules and regulations Excellent interpersonal, communication, and time management skills Proficient in MS Office suite
Minimum Qualifications	Bachelor's Degree Five years of experience within collegiate or professional ticket operations with Paciolan Ticketing system or a comparable ticketing system Ability to work a flexible schedule including nights and weekends and travel as needed
Preferred Qualifications	Master's degree Demonstrated extensive knowledge of the Paciolan Ticketing System Direct experience within Division 1 collegiate athletic ticket operations
FLSA	Exempt
Full Time/Part Time	Full Time
Number of Hours Worked per Week	40 + nights and weekends
Job FTE	1.00
Work Calendar	Fiscal
Job Category	Athletics
Benefits Eligible	Yes - Full Benefits
Rate of Pay	$47,356 - $59,195
Compensation Type	salary at 1.0 full-time equivalency (FTE)
Grade	6
Compensation Guidance	The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity. The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.
Grade Range Minimum	$47356
Grade Range Midpoint	$59195
Grade Range Maximum	$71034
Career Stream and Level	PC3
Job Family	Events Mgmt, Athletics
Job Function	Athletics
Type of criminal background check required:	Name-based criminal background check (non-security sensitive)
Number of Vacancies	1
Target Hire Date	7/16/2024
Expected End Date
Contact Information for Candidates	Kelsey Crawford crawfordk@arizona.edu
Open Date	7/9/2024
Open Until Filled	Yes
Documents Needed to Apply	Resume, Cover Letter, and One Additional Document
Special Instructions to Applicant	Application: The online application should be completed in its entirety. Blank or missed information may be considered an incomplete submission. Letter of Interest: Should clearly indicate how your skills and professional employment experience meet the Minimum and the Preferred qualifications (if applicable). Additional Questions: Please answer the questions completely. 1. Describe your knowledge of NCAA and Pac-12 Conference rules and regulations relating to academics, satisfactory progress, and eligibility. 2. Please list below any experience you have had since 2015 with high school or college student-athletes. This includes working or volunteering in any capacity with a high school, AAU, sports club, junior college or 4-year institution student-athlete, athletics team or department. 3. Applicants for this position are subject to the following NCAA Bylaws 11.4.2, 11.4.2.1, 11.4.2.2, 11.4.3, 11.4.3.1, 11.4.3.2, 11.4.4, 11.4.4.1, and 11.4.4.2. You may be asked about these Bylaws in an interview, and you may be asked to sign a future affirmation confirming the same prior to or upon your employment by The University of Arizona, if you are selected for employment. Do you understand that by submitting your application for employment you are affirming that you have read these Bylaws, and that such Bylaws would not preclude your employment by The University of Arizona? 4. Are you the parent, coach, relative or guardian of a prospective student-athlete (i.e., student in 9-12 grade or 7-12 grade for men's basketball or junior college student) in the sport of men's basketball, women's basketball or football or have any other type of association with any prospective student-athlete in the sports of men's basketball, women's basketball or football? If yes, please explain. 5. Is your potential employment within the athletic department conditioned upon the enrollment of any prospective student-athlete (i.e., student in 9-12 grade, 7-12 grade for men's basketball or junior college) in the sport of men's basketball, women's basketball or football? If Yes, please explain. 6. Do you understand that failure to disclose any information related to your affiliation with a prospective student-athlete (student in 9-12 grade, 7-12 grade for men's basketball or junior college) in the sports of football, men's basketball or women's basketball might render your application ineligible for consideration?
Diversity Statement	At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.
Notice of Availability of the Annual Security and Fire Safety Report	In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses.Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.