Director, Ticket Sales (University of Arizona Athletics)

The Athletics Department is dedicated to excellence in collegiate sports, building a modern model of intercollegiate athletics fostering a culture of integrity, innovation, and student-athlete success.

This position requires requires the ability work a flexible schedule, including nights and weekends, and travel for competition and recruiting.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

• Increasing ticket sales revenue by maintaining appropriate call volume to achieve and exceed annual sales goals
• Calling current and past customers, cold-calling new leads, and contacting area businesses and individuals via in-person appointments and networking events to generate sales
• Developing, managing and executing a year-around inside ticket sales campaign, with a primary focus on football season tickets, mini plans, group and individual game ticket sales
• Manage day-to-day activities of inside ticket sales department and staff to include recruiting, hiring, training, developing and supervising volunteer, work study, and/or paid part-time UA student sales representatives
• Implement and teach "best sales practices," set goals, coach and motivate sales representatives, including technique training and evaluation to identify strengths and weaknesses
• Provide excellent customer service and build relationships to create repeat business and maximize revenue
• Create events (i.e. select-a-seat, referral receptions, exclusive behind-the-scenes-tours) to generate sales and sell ticket packages; collecting individual game ticket buyer data on game days, building client base and prospecting database of qualified leads
• Prospect new clients and prospective customers utilizing game days and other networking events
• Act proactively to create opportunities for new business with existing customers
• Develop and increase "CatBackers" (accounts with 10+ football season tickets) portfolio and sales, including fulfillment
• Actively sell, renew and service group ticket accounts, achieving set revenue goals via: seeking and implementing sales and service best practices, prospecting/profiling, networking at outside events, lead generation, thorough data capture, and personal database management
• Work to grow existing group and theme night events and develop, plan, and execute new ones.
• Establish and maintain strong relationships with key group contacts
• Work in conjunction with the Ticket Office and Marketing department to sell theme nights and ticket packages to events
• Play a significant role in developing and executing season ticket sales and marketing plans for all admission-charging sports
• Attend and actively participate in weekly ticket sales meetings, providing accurate updates on prospecting activity, sales performance, outside appointment and event recaps, and account management
• Track ticket sales and maintaining CRM database (Salesforce)
• Work with the Director of Marketing to implement effective Database Marketing Program
• Assist with various team events, ticket promotions, community events, and social and civic activities
• Work all home games as needed, performing various ticket sales and service duties, fulfilling events, servicing groups, and prospecting new sales throughout the game
• Demonstrate commitment to teamwork and ability to adhere to University policies and procedures
• Friendly and professional telephone manner
• Other duties as assigned

Top
Performers:

• Strong organizational and administrative skills
• Sound written and verbal communication skills
• Ability to problem solve and make decisions
• Ability to multi-task with frequent interruptions
• Dedication and motivation to initiate, lead and support value-added projects
• Meticulous attention to detail
• Self-motivated, results-oriented, and has a positive demeanor
• Demonstrated organizational skills, including the ability to plan, establish priorities and successfully manage multiple priority projects
• Demonstrated ability to develop and maintain positive interpersonal relation
• Demonstrated ability to communicate effectively with individuals at all organizational levels, and project a positive, professional attitude

• Bachelor's degree
• Five years of experience selling tickets for a professional and/or college sports program
• Experience in cold calling with a proven track record in sales and building quality relationships, while maintaining working Salesforce knowledge
• The ability to work nights and weekends during various sport seasons

• Master's Degree in Sports Administration or Business Administration/Marketing
• Proficiency with Paciolan ticketing system and Adobe Email
• Two years of supervisory experience in athletics ticketing environment
• Experience with creating campaigns to increase ticket sales, such as using imaginative solutions to create business opportunities
• Proficiency with sales management software

Letter of Interest: Should clearly indicate how your skills and professional employment experience meet the Minimum and the Preferred qualifications (if applicable).

Additional Questions: Please answer the questions completely.