Technical Support Manager - WM

Manhattan
United States, Georgia, Atlanta
2300 Windy Ridge Parkway Southeast (Show on map)
Sep 22, 2024
We create possibilities that move life and commerce forward Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what's possible, you've come to the right place. JOB DESCRIPTION Join our innovative team as a Technical Support Manager, where you'll manage post-implementation technical support processes for Manhattan Customer Services Organization projects. In this role, you will coordinate a cross-functional team of supply chain consultants and analysts dedicated to resolving software defects, providing configuration assistance, addressing operational and data issues, and developing modifications and extensions. You will set daily objectives, monitor employee progress, provide mentoring, conduct performance reviews, and contribute to hiring and promotion decisions to ensure efficient operations. Additionally, you will manage day-to-day work requests with our India teams and actively participate in status meetings with the support team. You'll oversee projects from initiation through delivery, proactively identifying and resolving critical business, technical, and operational issues. Building professional relationships with both clients and internal team members is essential to this role, ensuring seamless collaboration and exceptional support. MINIMUM REQUIREMENTS Bachelor's or foreign equivalent degree in computer science, industrial engineering, logistics, information systems or related technical field 5 years of progressively responsible experience developing, supporting or implementing application software in any supply chain domain 3 years of experience with database troubleshooting and developing in SQL or related relational database 3 years of experience developing in Unix, Linux or Windows operating systems WHAT WE'RE LOOKING FOR: Prior experience with WM (warehouse management) products or a supply chain background Strong collaborative/analytical skills with the ability to resolve sophisticated issues in a fast pace and ambitious environment. Strong focus on leadership, processes, client management and client satisfaction #LI-MO1 Committed to diversity and inclusion At Manhattan, it's about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members' backgrounds, experiences and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.