Senior IT Business Process Analyst

Manhattan
United States, Georgia, Atlanta
2300 Windy Ridge Parkway Southeast (Show on map)
Sep 22, 2024
We create possibilities that move life and commerce forward Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what's possible, you've come to the right place. The Senior Business Systems Analyst role is to gather and analyze requirements in support of ETS strategic initiatives.This role promotes clear understanding of business processes and systems across all levels of the organization and requires the application of communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments. This includes gathering and analyzing requirements in support of business cases, proposed process enhancements, and systems requirements. This role will generate and present results from analyses to quantify the benefit of IT system investments with proven communication, analytical, and problem-solving skills. Principal Duties and Responsibilities: Meet with decision makers, platform and process owners, and end users to document business, functional and technical requirements for new or enhanced ETS processes Must have solid business systems analysis and data process mapping skills Make recommendations to management as assigned for process adoption or adherence by utilizing data, analysis and insights Create process flows, specifications, diagrams, and charts to guide ETS teams toward valuable solutions for the business stakeholders Gain practical, working knowledge of ways business users leverage historical data to understand trends and answer questions Participate in design sessions in prototyping new systems and features to enhance business processes, operations, and information process flow Make recommendations to improve the effectiveness and efficiency of existing reporting capabilities Collaborate in the planning, design, testing, and deployment of new system capabilities and end user functionality Prepare and deliver reports, recommendations, or alternatives that provide solutions to existing business challenges Create process flows, specifications, diagrams, and charts to guide ETS teams toward valuable solutions for the business stakeholders Partner with internal business constituents to facilitate, implement, and support processes and controls that increase overall efficiencies and decrease applicable risks to the enterprise MINIMUM REQUIREMENTS: 5+ years of experience in business analysis and gathering requirements for software and process improvement implementations 3 years of experience supporting application software or IT implementations 2 years of experience preparing technical documents and topics to business stakeholders Experience with data mapping is required PREFERRED REQUIREMENTS: Experience with core business processes across various functions, including, but not limited to, ITSM, Finance, Accounting, HR, or CRM Strong interpersonal skills with an ability to be persuasive, encouraging, and foster team work to complete a common objective Ability to be flexible while delivering assignments with an understanding that deliverables may change to align with business needs Certification with Six Sigma, Lean or other process improvement methodologies Experience leading teams utilizing project management standards including agile methodologies Ability to communicate ideas in both technical and user-friendly language Experience documenting business process flows using Microsoft Visio, PowerPoint or similar applications Ability to effectively prioritize and execute tasks in a high-pressure environment Be highly self-motivated, self-directed, and results-driven Capable of working independently Ability to receive the goals and objectives of the organization and develop an action plan through process design to achieve them Excellent listening, interpersonal, and nonverbal skills including a strong customer service orientation Keen attention to detail demonstrated in written work Data science experience is a huge plus, including some data mapping EDUCATION & REQUIREMENTS: Bachelors or foreign equivalent degree in computer science, engineering, business or a related technical or business field ITSM experience, Service Now and case management is strongly suggested PREFERRED REQUIREMENTS Experience with core business processes across various functions, including, but not limited to, ITSM, Finance, Accounting, HR, or CRM Strong interpersonal skills with an ability to be persuasive, encouraging, and foster team work to complete a common objective Ability to be flexible while delivering assignments with an understanding that deliverables may change to align with business needs Certification with Six Sigma, Lean or other process improvement methodologies Experience leading teams utilizing project management standards including agile methodologies Ability to communicate ideas in both technical and user-friendly language Experience documenting business process flows using Microsoft Visio, PowerPoint or similar applications Ability to effectively prioritize and execute tasks in a high-pressure environment Be highly self-motivated, self-directed, and results-driven Capable of working independently Ability to receive the goals and objectives of the organization and develop an action plan through process design to achieve them Excellent listening, interpersonal, and nonverbal skills including a strong customer service orientation #LI-GW1 Committed to diversity and inclusion At Manhattan, it's about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members' backgrounds, experiences and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.