Sr Customer Learning Manager

LSEG (London Stock Exchange Group)
$87,500 - $162,700
life insurance, 401(k)
United States, New York, New York
28 Liberty St (Show on map)
Nov 10, 2024
The London Stock Exchange Group (LSEG) Data and Analytics division supports the world's largest, most sophisticated, and systemically important organisations in the financial industry with innovative solutions, underpinned by our industry-leading data, technology, and global partnerships! The Senior Customer Learning Manager serves as the financial markets & workflow expert at Refinitiv/LSEG. On any given day you will be collaborating with Subject Matter Experts to craft and update customer facing training content suitable for live classes, videos and/or documents. You will become the face of our company for learning, often leading intermediate to advanced level classes and covering market topics! Responsibilities * Own and enhance a customer learning path * Build or enhance all customer learning path classroom materials & video scripts * Develop on demand learning videos * Ensure translated content is aligned to the latest versions of learning path courses and support subtitling of videos if required. * Deliver intermediate to advanced level classes * Coach/Support Associates delivering beginner level classes or CSMs covering non-English classes * Deliver and/or Partner with internal experts on market topic webinars and lead all aspects from preparation to post session follow-up activity. * Review attendance stats, view rates & customer feedback. Adjusting your offering accordingly. * Support key programs & initiatives (e.g 90-day customer onboarding, customer certifications). Qualifications and Skills * Fluency in English with clear pronunciation * 5+ years markets experience preferred * demonstrated ability training on (Refinitiv) solutions and customer workflow expertise * collaboration and interpersonal skills * Strong presentation skills and knowledge of outcome-based learning * Demonstrates leadership skills * Enjoys coaching and elevating performance * Proactive, resourceful, attention to detail * Strong excel skills preferred as well on-line presentation software's (i.e., WebEx, Teams) * Undergrad preferred or related experience, and CFA designation encouraged. Compensation/Benefits Information (New York applicants only): LSEG is committed to offering competitive Compensation and Benefits. The anticipated base salary for this position is $87,500 - $162,700. Please be aware base salary ranges may vary by geographic location, city and state. In addition to our offered base salary, this role is eligible for our Variable Incentive Compensation plan. Target variable compensation will be commensurate with the posted career stage. Individual salary will be reflective of job related knowledge, skills and equivalent experience. LSEG roles (excluding internships and part-time roles of less than 20 hours per week) are typically eligible for inclusion in our LSEG Benefits program, which includes offerings of: Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan and Company match. LSEG's Benefits plan also includes basic life insurance, disability benefits, emergency backup dependent care, adoption assistance commuter assistance etc. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.