IT Manager

If you're seeking a sense of community and the ability for growth, look no further. Since 1982, we have been 100% dedicated to our people. Our approach permits greater ownership for individuals and welcomes input into decisions for a thriving workplace and happy employees. Our people are the core reason for AIS' success. As an employee owned company, we are looking for individuals that are passionate about finding innovative solutions, and excited about emerging technologies and capabilities.

Introduction

Applied Information Sciences is seeking a highly motivated and experienced IT Manager to lead our internal IT team and ensure the smooth operation, security, and efficiency of our technology infrastructure. This role plays a vital part in aligning IT strategy with business goals and driving innovation through the effective use of technology.

What You'll Be Doing

• Manage and lead a team of IT professionals, providing coaching, mentoring, and performance evaluations.

• Oversee the IT Help Desk, ensuring timely and efficient resolution of user issues and inquiries.

• Foster strong relationships with internal customers across all departments, understanding their needs and proactively identifying solutions.

• Develop, implement, and manage IT policies, procedures, and standards for user access, security, and data management.

• Maintain a secure and compliant IT infrastructure, including network security, data encryption, and disaster recovery protocols.

• Stay up to date on emerging cybersecurity threats and implement appropriate security measures to mitigate risks.

• Analyze IT resource utilization and develop strategies to optimize performance and cost-effectiveness.

• Manage IT budget effectively, prioritize projects, and secure necessary resources.

• Track and report on key IT performance indicators (KPIs) and IT project metrics.

• Research and recommend new technologies and solutions to improve efficiency and support business growth.

• Support IT team members and the business with hands-on expertise and support, as needed.

Location and Travel Details

This career opportunity is on-site at our Headquarters Office located in Reston, VA.

Required for This Opportunity

• Bachelor's degree in computer science, information technology, or a related field or equivalent work experience..

• Minimum 5 years of experience managing or being a lead supporting a team of IT professionals.

• The ideal candidate will possess hands-on working experience or knowledge of the following technologies and related fields:

  • Cloud Services: Microsoft 365 (including Exchange Online, SharePoint Online, Teams, Intune), Azure VMs, Storage, and Networking, Azure Virtual Desktop

  • Corporate Network and Infrastructure: Public DNS, ISP/WAN Management, Network Devices

  • Cloud Network Management: Azure Networking, VNets, Azure Firewall, NSGs

  • IT Management Tools: ITSM, Remote Support, PowerShell

  • Identity, Security & Compliance: Entra Identity and Protection, Defender, Purview

  • Meeting and Collaboration: Integrated Room System Management

• Strong understanding of IT service management frameworks (e.g., ITIL).

• Strong understanding of cybersecurity principles and best practices.

• Experience with IT Help Desk operations and best practices.

• Excellent communication, interpersonal, and problem-solving skills.

• Excellent analytical and problem-solving skills.

Nice to Have Skills

The ideal candidate will possess hands-on working experience with the following technologies and related fields:

• Cloud Services: Experience with Azure Gov and GCC-High is a plus

• Cloud Network and Infrastructure: Meraki-based network environment, AvePoint for Backups

• IT Management Tools: ServiceNow, BeyondTrust

• Identity, Security & Compliance: Security related certifications such as Certified Information Systems Security Professional (CISSP) or Certified Information Security Manager (CISM), Working knowledge of compliance frameworks such as ISO 27001, SOC 2, and CMMC

• Meeting and Collaboration: Previous experience with Crestron

• Practical experience in deploying and managing Infrastructure as Code (IaC) using tools such as Azure Resource Manager (ARM) and/or Terraform.

• Proficient in using automation tools and workbooks

Applied Information Sciences is an Equal Opportunity Employer and does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status, or any other basis covered by law. Employment decisions are based solely on qualifications, merit, and business need.