System Engineer II - NCH IT

Job Description:

Position Highlights:

• Position: Systems Engineer II
• Location: Arlington Heights, IL
• Full Time
• Hours: Monday-Friday, normal business hours
• Required Travel: N/A

Job Summary:

• The Systems Engineer II is responsible for researching, designing, building, configuring, testing, deploying, analyzing, administering, and maintaining/supporting environments and hardware, infrastructure and software platforms, and software technology components to meet current and future business needs.
• The Systems Engineer II leads efforts to research, design, plan and maintain new or existing hardware, infrastructure and software platforms, and software technology components.
• The Systems Engineer II utilizes systems, scripting and developer skills to execute on tasks related to analysis, integration, and moderately to highly complex incidents and problems affecting production systems and multiple applications. This role also helps lead the definition and update of items in the configuration management plan.
• The Systems Engineer II designs information systems that are appropriate for users' needs and consistent with the overall design of the organization's information systems architecture. This includes monitoring and controlling the performance and status of technology components and providing technology component support and problem resolution.
• The Systems Engineer II leads aspects of the implementation and design of hardware and software platforms and solutions, developing architectures to address business requirements, ensuring system scalability, security, performance and reliability.
• The Systems Engineer II typically works on more complex, larger and higher importance/impact projects and is expected to design highly optimal systems and processes as a result of broader and deeper experience.
• The Systems Engineer II possesses the ability to analyze and troubleshoot issues independently as well as coach other team members. A wide degree of creativity and latitude is expected.

What you will do:

Leads the completion of assignments related to the on-going maintenance, expansion or upgrade of Endeavor's software, platforms, and devices within NCH legacy environment.

• Collaborates to build consensus with other Systems Engineers to ensure that the modified hardware and software interacts appropriately, data conversion impacts are considered, environments are developed and maintained, and other areas of impact are addressed and meet business function and performance requirements. Evaluates solutions for long term benefits and impact, not settling for short term resolution only.

• Leads, delegates and directs large scale projects involving team members and potentially teams of other disciplines.

• Responsible for activities like analysis and development, implementation, modification and installation of complex systems in different operational environments. Leads the creation of manuals and updates them as well as technical specifications, testing plans, etc.

• Leads implementation of hardware and software technology components by analyzing the current system environment and infrastructure, using technical tools and utilities, and performing complex product customizations. Has a fundamental understanding of the design/operation of the software, platform or infrastructure, critically evaluating the implications of technological changes.

• Executes changes to the platform which may impact other organizational functions. Able to quickly and accurately discuss the impact of new technology, applications and design criteria on the platform. Knowledgeable of the major business units which use the platform(s). Able to communicate with users and customers regarding various business functions and how they fit into the platform in an easily understood manner.

• Responsible for all activities related to system and platform administration. Ensures long term requirements of systems operations and administration are included in the overall information systems planning of the organization.

• Establishes standards related to implementing hardware and software technology components by analyzing the current system environment and hardware and software technology components using technical tools and utilities and performing high complexity product customizations.

• Demonstrates a conceptual and practical understanding of the software/platform product and its applicability, as well as related products. Able to quickly and accurately discuss the inter-relational effects between the product or its usage and new technology, platforms and design criteria.

• Installs new software releases and system upgrades, evaluates and installs patches, and resolves software related problems. Patching is inclusive of assessing security patches based on criticality and enterprise impact.

• Leads the effort to develop and maintain tools for the use of maintaining, modifying and monitoring hardware and software technology components.

• Executes assigned tasks concerning production service requests, administration and hardware and software technology components.

• Leads complex, hardware and software technology component analysis, and evaluation on resource requirements necessary to maintain/expand service levels or tune hardware and software infrastructure components for optimum performance.

• Plays a key role in the drafting of policies, procedures and associated training plans for system and infrastructure administration, appropriate use, security controls and disaster recovery.

• Leads efforts to ensure plans integrate effectively with other aspects of the technical hardware and software components.

• Leads execution of testing, debugging, performance analysis, and documenting hardware and software technology components.

Supports the software, platforms, devices and infrastructure within Endeavor by addressing inquiries, reported issues and problems.

• Resolves incidents and perform root cause analysis, escalating high complexity incidents and problems to provide future application, hardware and/or software resiliency.
• Performs On-call rotational duties by providing off hour support to supported platforms, software and infrastructure through response to inquiries, reported issues and problems from the Endeavor End User Community as well as items escalated through system monitoring tooling and other HIT Engineering and Application Teams.
• Decomposes highly complex issues into meaningful and manageable parts. Creates contingency plans and develops alternative solutions. Escalates difficult problems in a timely manner, only after exhausting all possibilities for resolution within scope of responsibilities.
• Responds to system hardware and application failures, reports and documents any malfunctions and/or observed deviations from standard performance; works with support teams or vendors to restore services or minimize impact to the business.
• Handles and solves medium to high alerts and tickets in accordance with detailed documentation. Identifies tickets/incidents that need to be escalated onto the next level and passes them on.
• Provides complex hardware break/fix while working with associated vendor where necessary.
• Assists with maintaining operational security through reporting and communication of security breaches.
• Identifies and assist in the resolution of complex incidents and/or problems and work to provide future resiliency of technology and software platform components.
• Identifies and recommends major and significant changes for purposes of incident avoidance.

Address inquiries or reported issues and problems from the Endeavor Health End User community and HIT Engineering and Application teams received via RFS or incident ticket.

• Resolves moderately to highly complex incidents and perform root cause analysis and escalate more complex incidents and problems to provide future hardware and/or software resiliency.
• Develops plans to meet required service levels; design data collection and reporting mechanisms for technical component health reporting.
• Clearly and effectively communicates with users, customers, and management regarding various functional changes and enhancements related to the product.
• Demonstrates the ability to anticipate, identify, reproduce, eliminate, and resolve problems in area of specialty in a professional and consultative manner Informs clients and users of problem status on a regular basis until a solution is implemented.
• Resolves difficult problems and implement solutions that may go beyond the scope of initial client or user complaint.
• Recognizes key issues inherent in problems and addresses them in relation to their severity and importance to the organization.
• Responds to and resolves reported issues per department standards: understand, assess, identify and resolve.
• Possesses in-depth knowledge of the new technology and its impact on the systems infrastructure of Endeavor.
• Provides accurate and timely status updates in accordance with Incident Management policy in response to End User inquiries to outstanding tickets, requests or system-wide issues.
• Implements Requests for Service (RFS) as well as troubleshoot incidents. Conducts root cause analysis (RCA) while proactively resolves issues.
• Leads the effort to determine the originating factors for a given incident and develop recommendations for preventing its repetition.

Appropriately escalates incident tickets to the most senior levels of HIT Engineering resources, where appropriate.

• Documents information within the approved database or tracking software, providing clarifying information from investigation, with the primary objective to resolve and in rare instances escalate where necessary.
• Refers complex problems to the most senior level team members.
• Assists with investigations into operational problems and contribute to proposals for improvement and automation.

Keeps current on all systems, software and related technology for their position that is used at Endeavor Health.

• Possesses acute knowledge of industry trends, emerging technologies, competitors' products and services, regulations and legislation impacting the company.
• Completes required training to stay current with Endeavor software, hardware and systems.
• Work within Endeavor Health's technical procedures and/or methods.
• Understands and monitors end user compliance to corporate guidelines as they relate to hardware and software.
• Supports other Systems Engineers in project management, planning and estimating, reporting, scheduling, and workflow.
• Guides junior level Systems Engineers in these processes.

General Health Information Technology

• Maintain department records, reports and files as required.
• Attend team and departmental meetings, as required.
• Enhance professional development through participation in educational programs, current literature reviews, in-services, meetings and workshops.
• Adhere to the established best practices, standards, procedures, guidelines and methodologies within the work area.

Benefits:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options, including Domestic Partner Coverage
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Overall Qualifications: