Demonstrates a commitment to the mission of Swedish Hospital and demonstrates a service orientation and adheres to all responsibilities and standards of the Swedish Medical Group.
Clinical Duties:
Greets patients providing a high level of customer service and answers telephone referrals/inquiries.
Prepares patients for the health care visit by directing and/or accompanying them to the examining room; provides exam gowns and drapes; helps to position patient for the examination and/or treatment; arranges exam room instruments, supplies, and equipment.
Verifies patient information by interviewing patient; reviews and/or records medical his-tory; takes vital signs; confirms purpose of visit or treatment.
Travel to assigned FQHC office daily in support of assigned physicians.
Supports patient care delivery by assisting the healthcare providers during examinations; prepares laboratory specimens; performs basic laboratory tests on the premises; disposes of contaminated supplies; sterilizes medical instruments; administers medications on the premises; authorizes drug refills as directed; telephones prescriptions to pharmacies; draws blood; prepares patients for x-rays; takes electrocardiograms; removes sutures; changes dressings; prepares for and assists with procedures as directed, specialty specific clinical duties as directed.
Educates patients by providing medication and diet information and instructions, answers questions.
Completes records by recording patient examination, treatment, and test results.
Generates revenues by recording billing information of services rendered; completes insurance forms; responds to insurance and other third-party inquiries.
Answers incoming calls promptly, courteously, and in a caring friendly manger, ensuring outstanding customer service at all times
Accurately, appropriately and efficiently schedules services, tests, procedures, and appointments for multiple departments, adhering to specific department guidelines and protocols, ensuring service excellence at all times
Keeps supplies ready by inventorying stock; places orders with approval; verifies receipt.
Keeps equipment operating by following operating instructions; troubleshoots breakdowns; maintains supplies; performs preventive maintenance and calls for repairs as need-ed.
Maintains safe, secure, and healthy work environment by following and enforcing standards and procedures; complies with legal regulations.
Maintains patient confidence and protects operations by keeping patient care information confidential.
Adheres to professional standards, policies and procedures, federal, state, and local requirements and Patient Centered Medical Home standards.
Maintains current job knowledge by participating in educational opportunities
Takes initiative and explores opportunities for accomplishing new and different tasks or projects
Other Functions
Participates in maintaining an environment conducive to safety, patient comfort and privacy, as well as employee safety.
Provide cross-coverage to other offices in the Health Care Transformation program as necessary.
Observes established hospital/department/FQHC policies and procedures, safety, environmental and infection control standards.
Participates in quality improvement activities/projects
Participates in department meetings, appropriate in-services, and educational opportunities.
Clinical Skills, Creating a Safe, Effective Environment, Health Promotion and Maintenance, Hospital Environment, Procedural Skills, Documentation Skills, Verbal Communication, Inventory Control, Planning, Dependability, Medical Teamwork
Other duties as assigned by supervisor or manager.
NorthShore University HealthSystem
paid time off, tuition reimbursement
Nov 13, 2024