Mgr,Core IT Svcs

UNM IT is looking for a manager of core IT Services with a
focus on teaching and learning applications who is passionate about empowering
students and faculty to participate in higher education. From the rapid
expansion of online and hybrid meetings that resulted from the COVID-19
pandemic to transformative impacts of artificial intelligence, technology is
playing an increasing role in the delivery of education, in classrooms,
computer labs, makerspaces, back offices, and online. Key to that successful
transformation is an awareness of the intersection of technology, pedagogy, and
higher education policy as we design and develop solutions to ensure that the
digital divide doesn't leave any members of our diverse student body behind.

The success of this position will depend on collaboration
and partnership. Reporting to the Associate Director of Academic Technologies,
this position will provide operational management for multiple services
supporting teaching and learning at the university including applications that
are as diverse as Zoom, Kaltura, Course Evaluations, Opinio, Surveying
applications, and more. As part of the management team for the department, this
position is part of a mission-driven group that is dedicated to support of
digital transformation opportunities within the university, advances in student
success and faculty pedagogy approaches that leverage technology, and
educational access for students.

This position will have regular
interactions with students, faculty, and administrative support across a wide
variety of offices including the Accessibility Resource Center, Scheduling, the
Office of the Provost, all UNM colleges, schools, and branches, and many academic and administrative
departments that depend on UNM IT for services. This position will provide
leadership for a team that includes multiple grade 13-16 IT positions and several
student employees.

Responsibilities

• Plans, oversees, and coordinates development and delivery of multiple academic applications and technologies supporting teaching and learning at UNM
• Oversees supervision of academic applications staff including work planning, mentoring and development, and coaching to ensure peak performance by the team
• Supports collaborative development and deployment of technology standards and service definitions for teaching and learning applications based on UNM 2040 goals through direct solicitation of input from faculty, students, and academic leadership.
• Develops programs and initiatives to monitor and improve service delivery in accordance with academic needs and interaction with other services delivered by the department.
• Develops, maintains, and shares expertise on current and emerging trends in academic applications including those supporting web conferencing, streaming media, test scoring, academic integrity, digital badging, surveying, instructor evaluations, and more, to provide strategic advice to the online strategies and academic technologies leadership team.
• Participates in development, implementation, and maintenance of policies, objectives, and short and long-range planning to support prioritization of project and operational workload.
• Maintains communication and collaboration with other parts of the IT service organization and functional areas of the university to ensure effective and efficient delivery of Academic Technology services across the university.
• This role involves regular on-site engagement with diverse
  stakeholders across UNM, and management of staff and student employees who are
  responsible for on-site service and support needs, but some telecommuting may
  be arranged.

We are an equal opportunity employer committed to diversity
and inclusion.

See the Position Description for additional information.

• Successful candidate may be subject to a criminal background check prior to starting work.

Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

1. Experience managing and developing service definitions and related policies and procedures
2. Experience working in a higher education environment and serving the evolving needs of students, faculty, and administrative support.
3. Experience managing diverse teams and fostering collaboration across multidisciplinary departments.
4. Ability to communicate technical information to a diverse audience of technical and non-technical individuals.
5. Knowledge of user experience / satisfaction analysis and measurement methods.
6. Knowledge of the current and emerging landscape of Academic Technologies spanning physical spaces and online tools that are shaping education today.
7. Experience managing and supporting role-based academic applications and cloud services such as web conferencing systems, streaming media solutions, surveying tools, etc.
8. Understanding of network protocols and best practices for application security
9. Understanding of the compliance landscape that impacts delivery of academic applications (FERPA, IPRA, HIPAA, ADA, etc.)
10. Experience with academic application licensing and provisioning models

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.