Service Center Worker

Yale New Haven Health
United States, Connecticut, Bridgeport
267 Grant Street (Show on map)
Sep 27, 2024
Job Description Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. At Bridgeport Hospital, we are committed to providing quality medical care and treatment that is coordinated and centered on the patient's specific needs. We strive to achieve benchmarks as a Patient Centered Medical Home and provide health care in a setting where patients are at the center of their care team. All employees of Bridgeport Hospital are part of the patients care team and contribute to the team approach of promoting access, continuous, comprehensive care and work to provide quality improvement in the care provided to their patients. Under the direction of the Service Response Center Supervisor, this position is responsible for documenting, communicating, dispatching and following up on of a variety of service requests. Requests come from the customers of the service Response Center to the staff of the Support Service departments that the SRC serves. The Customer Service Representative's goal is to provide the best customer service contact for those calling for assistance from the Support Service Departments. EEO/AA/Disability/Veteran Responsibilities 1. CUSTOMER SERVICE 1.1 Answers telephones within three rings using designated greeting including name. 2. CLERICAL SUPPORT 2.1 Runs and collates various reports and other documents from the Service Response Center computer programs and assembles them for distribution to appropriate supervisor. 3. SELF-MANAGEMENT AND COOPERATION 3.1 Able to work in a fast paced environment with demonstrated ability to prioritize multiple, competing tasks and demands. Selects priorities and organizes work to meet them. 4. SAFETY 4.1 Maintains a safe, orderly and quality work environment in accordance with Hospital-wide and department standards. 5. ADDITIONAL TASKS 5.1 Assists with patient escort during periods of high volume. Qualifications EDUCATION High School Diploma or equivalent. EXPERIENCE Healthcare and previous Customer Service dispatching experience desired. SPECIAL SKILLS Good listening skills and telephone skills. Ability to read, write, speak and understand English fluently. Requires working knowledge of learned routines, procedures and practices. Duties and activities covered by specific instructions and established work practices that may require some interpretation. Collaborates with team in performing own duties and those of others in the team. Supports an environment of idea sharing and comments. Position requires internal contacts within the division and outside the division to exchange work-related information. Has significant accountability for ensuring internal customer satisfaction. Requires contact with external customers/contacts to furnish or obtain information and serve as a customer resource/point of contact. Manages several tasks simultaneously. Successful completion of hospital orientation, Successful completion of department orientation. Ability to accurately and quickly operate a computer keyboard, mouse and telephone simultaneously. Ability to talk clearly, distinctly and be understood on a telephone in English. Computer experience in working with Windows 95, Microsoft Word, Excel PHYSICAL DEMAND While performing the duties of this job, the employee is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Periods of prolonged sitting. The employee is required to stand and walk .The employee must frequently stoop, kneel, crouch, or crawl; talk or hear. The employee must regularly lift and/or move up to 25 pounds, occasionally move and/or lift up to 50 pounds. The specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually moderate. Incumbents as well as external and internal applicants who become disabled must be able to perform the essential job functions with or without the assistance of reasonable accommodation as determined on a case by case basis. YNHHS Requisition ID 124905