Core IT Svcs Splst

University of New Mexico
Monthly: $5,619.47 - $8,044.40
life insurance, remote work
United States, New Mexico, Albuquerque
1 University Of New Mexico (Show on map)
Aug 29, 2024
Requisition ID req29993 Working Title Core IT Svcs Splst Position Grade 15 Position Summary Overview: The UNM Information Technologies Enterprise Managed Systems and Services (EMSS) team is seeking a Core IT Services Specialist to lead all technical aspects of a new, cross-platform, centralized endpoint (device) management program at the University. The incumbent will serve as the technical lead for the device management team, responsible for Windows and macOS devices across all university colleges and departments. This role requires a blend of technical expertise, leadership skills, and effective communication. You will play a pivotal role in shaping UNM's device management practices and enhancing overall efficiency. Responsibilities: Strategic Planning and Leadership Conduct research and analysis to identify key strategic opportunities related to device management. This involves understanding industry trends, emerging technologies, and organizational needs. Provide guidance and direction to the device management team, ensuring alignment with the overall IT strategy. This includes making informed decisions on technology adoption, process improvements, and resource allocation Interface with leadership and other IT professionals to advocate for the adoption of best practices and innovative solutions surrounding device management Standardization and Policy Development Maintain standards for workstations, including defining software specifications, security configurations, and performance benchmarks Collaborate with stakeholders to implement and maintain policies related to device management. These policies cover areas like software deployment, patch management, and user access controls Device Lifecycle Management Implement, improve, and oversee the touchless provisioning of new devices Ensure that devices remain up-to-date throughout their lifecycle by using automation tools (such as SCCM, Intune, and Jamf) to streamline patch management, application updates, and security enhancements Service Efficiency and User Experience Adhere to standards and automate processes to improve the user experience such that users can expect faster response times, consistent settings, and seamless transitions between devices. Facilitate faster incident resolution by revising and improving standardized troubleshooting and support processes Security and Risk Mitigation Regularly assess and address security risks associated with endpoints Plan, test, and roll out security patches promptly to mitigate vulnerabilities. Ensure that updates (including OS updates and application patches) are installed regularly and efficiently without disrupting user productivity Collaboration and Communication Serve as the "go-to person" for technical device management questions across all university departments Work closely with other IT teams, vendors, and stakeholders Duties: Provide support for computing devices that support 50,000+ students, faculty, staff and affiliates university wide Meet audit compliance including but not limited to FERPA, HIPAA, PCI, GLBA and Export control Provide central management and support for over 5,000 Windows devices and 2,000 macOS devices Package, test, and deploy cross-platform applications and configurations consistently and scalably in a complex endpoint computing environment Provide technical assistance for other specialists and lower-graded systems analysts on the team on a variety of projects with direct and positive impact to user experience and security at UNM Rollout integrated information systems solutions to meet university device management requirements Support, monitor, troubleshoot the endpoint management team's systems and services Manage ITSM tickets and tasks effectively and complete them by their due dates while providing outstanding customer service Develop and execute scripts and scheduled jobs on systems for automation of complex technical tasks Clearly and concisely document information and instructions for device management systems, services, and processes Troubleshoot and resolve hardware, software, connectivity and security problems Maintain currency of knowledge with respect to relevant technologies and systems See the Position Description for additional information. Conditions of Employment Must pass a pre-employment criminal background check. May be required to pass post-offer, pre-employment physical examination and medical history check. Minimum Qualifications Bachelor's degree; at least 4 years of experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis. Preferred Qualifications Experience: Proficient with: Microsoft Windows 10 and 11 -OR- macOS Monterey, Ventura, and Sonoma -OR- (preferred) Both common desktop applications, including but not limited to: Microsoft Office, Microsoft Edge, etc. Microsoft Active Directory, including Group Policy Microsoft Azure Active Directory (Entra) Windows File/Print Services Microsoft Endpoint Manager: Intune -and- Configuration Manager (SCCM) -OR- Proficient in Jamf Pro -OR- (preferred) Both cross-platform application packaging and deployment approaches and best practices Microsoft Autopilot provisioning -OR- Apple automated device enrollment provisioning (DEP) -OR- (preferred) Both Preferred experience with: Apple School Manager (or Apple Business Manager) and Apple VPP (Volume Purchase Program) integrating device procurement and provisioning Azure Universal Print Microsoft 365 PowerShell and/or Bash scripting ITSM tools Additional Requirements Applications need to include a complete professional work history with dates and hours worked. Campus Main - Albuquerque, NM Department IT Computing Platforms (322A) Employment Type Staff Staff Type Regular - Full-Time Term End Date Status Exempt Pay Monthly: $5,619.47 - $8,044.40 Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information. ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid. Background Check Required Yes For Best Consideration Date 7/15/2024 Eligible for Remote Work Yes Eligible for Remote Work Statement This position is open to hybrid remote work, an arrangement that allows an employee to work on a part-time basis at an alternate location other than a UNM worksite. Application Instructions Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application. Include Resume/application and Cover Letter. Applicants submitting incomplete application packages may not be considered for interview. *Positions posted with a Staff Type of Regular* or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.** The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.