Customer Service Associate

Successful candidate
will be self-motivated and able to take responsibility, as they will have
limited supervision. This individual will have strong communication and
interpersonal skills, enjoy working with the general public, and be able to
work primarily in an outdoor setting. This individual will also need to be a
great team player and step up as needed. Since this individual works in a key
public position, flexibility is a must. They will participate in all
departmental events and will need to adjust their schedule to ensure coverage;
the department will provide at least a 2 week notice before a permanent
schedule change. Individual must be available to work weekends, evenings and
holidays as needed.

Responsibilities of this position include, but are not limited to the
following:

• Provides support for event parking in the Cornell Parking Structure to
  include but not limited to: Point of contact, sales, and must be proficient in
  cash management
• Effectively communicate information about the UNM campus, including its
  parking rules, regulations, and locations to students, staff, faculty, and
  visitors
• Provides visitors with parking validations
• Provide traffic control when necessary
• Provide conflict resolution to visitors, staff, and visitors when parking,
  traffic or other various issues or concerns are encountered while on campus.
• Assist with special event parking, traffic and crowd control activities

See the Position Description for additional information.

• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
• All regular, non-temporary positions assigned to this classification are represented by a labor union and subject to the terms and conditions of the CWA Collective Bargaining Agreement.

High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

• Great customer service skills
• Flexibility
• Must be able to work weekends, evenings, and holidays
• Cash handling experience
• Team player

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.