Student Support Technician 1

WE ARE ACCEPTING APPLICATIONS FOR THIS POSITION FROM ALL STUDENTS REGARDLESS OF WORK STUDY AWARD -REQUIRED APPLICATION COMPONENTS: RESUME, COVER LETTER, AND AT LEAST TWO (2) PROFESSIONAL REFERENCES

UNM Bookstore is seeking responsible, self-motivated students for an entry level Student Support Technician position. Student Technicians help staff with a wide variety of software in Computer Environments, which includes Windows.

They provide basic troubleshooting of computer hardware, software, printers, scanners, audio/visual equipment, and projectors. Candidates will demonstrate excellent customer service skills in managing one-on-one interactions with customers. Should any issues occur, these students report to the IT Manager or Bookstore Manager. Work shifts occur every day of the week, though most often weekdays, and any time between 9:00 am and 5:00 pm at the main bookstore location.

Responsible for bookstore production environments. Troubleshooting software and hardware issues, overseeing imaging, and triaging issues in our ticket tracking system. Proficient in basic clerical skills and willing to use work time to learn and expand one's knowledge.

Applicants may also be asked to participate in additional projects, which may include the deployment of new computers environments and inventory, depending on skill set.

May be expected to perform administrative tasks, such as surplus forms, inventory tracking, ordering of consumables, and user account maintenance.

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.