Applications Analyst I - Microsoft 365

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

The Opportunity

The Applications Analyst I contributes to the design, development, testing, implementation and ongoing maintenance of new and existing software applications. S/he also provides training and support to end users.

The specifics associated with this role are described in the attached Position Summary.

Position Summary:

The Applications Analyst I contributes to the design, development, testing, implementation, and ongoing maintenance of new and existing software applications. S/he also provides training and support to end users.

Reporting to the Senior Manager of Workplace Productivity, the Application Analyst I will provide technical support for the entire suite of Workplace Productivity applications, including but not limited to the Microsoft 365 - Outlook, Office, Exchange Online, Teams, OneDrive, SharePoint Online, PowerApps, Power BI, etc. As other applications and tools are identified or acquired that fall into the category of Workplace Productivity, they may be added to the portfolio of applications supported by this role and team.

In this capacity, the Application Analyst I will act as a subject matter expert to drive tier 2/3 support tickets to resolution. S/he will ensure these resolutions support both technical and business operational requirements, while upholding a standard of customer service excellence.

Principal Duties and Responsibilities:

Documents business requirements and translates those into functional specifications for the software application.
Develops and executes test plans and performs other software quality assurance tasks.
Trains end users on the operation of software applications. Develops end user documentation.
Provides ongoing support of the software applications by identifying and resolving issues, and escalating as needed for timely resolution.
Provides high quality, customer-focused services.
Runs reports and performs other tasks associated with the ongoing operation of the software environment.
Participates in regular team meetings to discuss team activities, issues and updates.
Uses the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

Working Conditions:

Standard office environment with possible local travel to Mass General Brigham sites. May also require travel for training.
On-call coverage expected as business needs dictate.
While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office working conditions. The noise level in the work environment is quiet to moderate.

Qualifications:

• Bachelor's Degree required
• 3-5 years of healthcare information technology experience
• A combination of education and experience may be substituted for requirements

Skills/Abilities/Competencies:

• Experience in the development, support or operation of software applications, preferably in a healthcare setting
• Ability to document workflows and business processes
• Strong interpersonal skills to effectively communicate with both technical and non-technical staff
• Strong analytic and problem-solving skills
• Ability to learn quickly
• Knowledge of Microsoft Office 365 and other popular office productivity solutions

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.