Dispatcher, Mobile Healthcare Communications Specialist
Spaulding Hospital - Boston and Cambridge | |
United States, Massachusetts, Cambridge | |
Sep 22, 2024 | |
Description
Position Summary: Under the supervision of the Executive Director, Ambulance Services or designee, the Mobile Integrated Healthcare Communications Specialist works as a member of the Communications/Dispatch team to facilitate requests for mobile healthcare services and traditional ambulance services from customers and facilities. The Mobile Integrated Health Communications Specialist is responsible for obtaining necessary information from agencies and customers requesting service, coordinating various types of services, schedules requests to meet resource availability, dispatching the appropriate personnel in response to service requests, processing requests by field providers, facilitating information flow between the healthcare team and field personnel, and performing assigned clerical and billing functions as needed. *Must be willing to work weekends, nights, and holidays. Key Responsibilities
Qualifications
Education/Degree * High School Diploma or GED equivalent required. * Must be at least 18 years old Experience * Minimum of 1 year of customer service experience or experience in a high-volume call environment. * Experience in emergency or non-emergency medical services Licensure/Certification * Emergency Medical Dispatcher (EMD) Certification * CPR Certification * Valid driver's license with no current moving violations. Preferred Skills (Specific learned activity gained through training (e.g. computer skills, keyboarding, presentation, CPR, ACLS, etc.) * Must be at least 18 years of age * Current Massachusetts Emergency Medical Technician certification. * Maintain variable work schedule to meet department needs. (evenings, holidays, weekends and travel). * Working knowledge of medical terminology * Proficient computer skills (i.e., Microsoft Word and Excel) * Demonstrate knowledge of local geography * Demonstrate knowledge of local EMS policies and protocols * Must exemplify the highest performance standards, initiative, excellent communication skills, and positive, professional attitude and appearance * Must be willing to work weekends, nights, and holidays * Ability to type a minimum of 40 WPM (words per minute) * Communicate in English both verbally and in writing
SRN is committed to diversity in the workplace which begins with respect and opportunity for all. PHH takes affirmative action to ensure that equal employment opportunity is provided to all persons regardless of race, religious creed, color, national origin, sex, sexual orientation, gender identity, genetic information, age, ancestry, veteran status, disability or any other basis that would be inconsistent with any applicable ordinance or law. Primary Location
:
MA-Cambridge-SHC Spaulding Hospital Cambridge
Other Locations
:
MA-Charlestown-SRH Spaulding Rehabilitation Hospital Boston
Work Locations
:
SHC Spaulding Hospital Cambridge
1575 Cambridge Street
Cambridge
02138 Job
:
Other
Organization
:
Spaulding Hospital-Boston & Cambridge(SRN,SRH,SHC)
Schedule
:
Per Diem
Standard Hours
:
1
Shift
:
Day Job
Employee Status
:
Limited Term / Per Diem
Recruiting Department
:
SRH Ambulance Service
Job Posting
:
Jul 18, 2024
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