Project Manager for Population Health Management and Digital Health Systems Operations

About Us:

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

The Opportunity

Working closely with the Clinical Informatics Program Manager and the Program Director for Digital Health Systems Operations, the Population Health Management (PHM) Project Manager is responsible for activities as assigned, related to leveraging the enterprise electronic health record (EHR) to advance the delivery of high quality, safe, value-based patient care across the populations of patients cared for at Mass General Brigham (MGB). This includes project managing the development of tools such as patient registries, reports and best practice alerts, by serving as a conduit between the clinical architects' needs and the staff overseeing the design, build and maintenance of the EHR in designing solutions.

The PHM Project Manager works closely with the enterprise PHM Program to assess opportunities for using the EHR to improve clinical outcomes and works closely with Digital eCare staff to align solutions with desired outcomes and with Digital platform processes for project completion. This includes clinical governance meetings and tracking project(s)' progress.

The PHM Project Manager ensures that all clinical content is appropriately tracked in an inventory database. The Project Manager identifies and mitigates project risks to achieve successful project completion across MGB. The Project Manager participates in eCare staff meetings and separately in PHM meetings, serving as a bridge between the two groups to ensure eCare is appropriately organized to deliver on PHM projects.

General Responsibilities

* Supports PHM in leading the system-wide efforts to leverage Epic as a tool to advance program goals across MGB.

* Leverage knowledge of ambulatory and inpatient care and population health management to benefit the PHM program, and Digital eCare (DeC). This includes all aspects of the management of care across populations including effectiveness, safety, patient-centered, value-based care, equity, efficiency, and timeliness.

* Works to manage project dependencies and timelines across DeC and PHM to reconcile competing priorities.

Mass General Brigham Population Health Responsibilities

* Assist with intake of requests across Population Health and work with PHM Clinical Architect to triage requests

* Facilitate program meetings associated with Digital Technology

* Maintain coordination between PHM needs and Digital Health Systems Operations processes

* Track PHM work efforts though the Digital lifecycle as key point of contact for PHM

Digital eCare Responsibilities

* Supports the development and management of a portfolio of work as the lead Project Manager for Population Health Management.

* In conjunction with the Clinical Informatics Program Manager, coordinates with leadership of relevant Digital teams to achieve PHM goals including Clinical Decision Support, Clinical Content, Process Redesign, Reporting, and Training.

* Manages the process for content development, standardization, coordination, maintenance and archiving.

* Project management coordination responsibilities for clinical informatics across clinical content disciplines, informatics, biomedical device integration and MGB programs.

* Manages and coordinates gathering and synthesis of current clinical content and the development of new clinical content.

* Leads assigned work groups and facilitates interactions and communication to arrive at solutions for content development and management.

* Provides coordination and direction to complete the assigned clinical content tasks, produce the required deliverables, track and resolve issues, and meet the relevant Digital eCare project milestones according to the established timeline.

* Collaborates with the Clinical Informatics Team, and the Clinical Application Project Directors and Application Managers, as well as clinicians and operational leaders from across MGB.

* Manages project issues and identifies risks and mitigation strategies using strong analytical and problem-solving skills.

* Reports project status to the Clinical Informatics Program Manager/ Director's/ CMIO

* Other responsibilities as determined by PHM leadership, the Clinical Informatics Program Manager and the Program Director for Digital Health Systems Operations.

Qualifications

* At least 5 years of project management experience

* Experience with clinical care delivery across health disciplines and the care continuum

* Experience with clinical content development and maintenance

* Experience managing multiple concurrent large projects and project teams

* Experience in meeting management, facilitation and presentation required

* Knowledge of Population Health Management

* Bachelor's degree required, master's degree preferred, in a clinical area of expertise, IT or public health

Skills/Abilities/Competencies Required

* Expert level knowledge of clinical operations and related business processes

* Strong knowledge of clinical care processes across disciplines and across the care continuum

* Expertise in program and project management

* Excellent leadership

* Demonstrated ability to effectively develop, maintain, motivate, and manage relationships in a highly complex and changing environment

* Ability to build consensus across teams, with staff and leadership

* Ability to partner with and influence senior leaders

* Excellent communication skills including strong verbal, written, and interpersonal skills

* Demonstrated ability to make tactical decisions

* Demonstrated ability to develop creative solutions to complex problems

* Excellent problem solving and organizational skills

* Strong facilitation skills

* Proficient with standard office technologies and software

* Understanding of clinical information systems

Working Conditions

* Hybrid work environment

* General day hours with flexibility to meet the demands of the position

* May require travel for external training

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.