Practice Assistant II - Dermatology - Longwood area
Brigham and Women's Hospital | |
United States, Massachusetts, Boston | |
221 Longwood Avenue (Show on map) | |
Nov 13, 2024 | |
Description
This role qualifies for a sign-on bonus of $750, making it a great opportunity to join the BWH - MGB team! GENERAL SUMMARY/ OVERVIEW STATEMENT: Brigham and Women's Hospital is dedicated to: * serving the needs of our local and global community * providing the highest quality health care to patients and their families * expanding the boundaries of medicine through research * educating the next generation of health care professional Brigham and Women's Hospital is committed to putting every Patient First. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Women's Hospital. Your work will be distinguished by the delivery of high-quality and safe patient care, respect and dignity in all interactions with patients, families and colleagues and by customer service excellence. All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas: People: Focus on serving the community through collaboration and respect Self Management: Accountability, professionalism and commitment to growth and development Organization: A commitment to quality, service and exceptional performance Meeting these expectations is key to the success of your department and the organization The Practice Assistant II position is responsible for the day-to-day patient and customer interactions within practices and/or locations of the Department of Dermatology. Working under the direction of the Practice Manager and/or Practice Coordinator, the Practice Assistant II is the main frontline contact and will interact with customers in person, by telephone and/or electronically. Since the role has significant impact on patient care, patient satisfaction, clinical operations and clinical revenue, the position requires outstanding customer service skills, attention to detail and having the appropriate technical skills to meet the job requirements in a timely and accurate manner. Directly reports to Practice Manager and indirectly reports to Practice Coordinator, Lead, and other Practice Managers. JOB SPECIFIC DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation. The following duties and responsibilities are comprehensive. While the Practice Assistant II will be expected to have a working knowledge of these duties and responsibilities, the overall efforts for each will vary based on daily practice operational needs, staffing, location and specific functions. Other duties may be assigned.
Qualifications
Level of education required: - Minimum of a high school diploma or GED. Work experience required: - Minimum one year applicable work experience required. - Some additional training in office systems or other post high school education preferred. SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: Technical skills required: - Knowledge of practice operations and standards. - Understanding of procedures including filing, copying, scanning, printing, and faxing. - Phone skills: Ability to use phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information. - Verbal skills: Ability to interpret information as appropriate, answer more complex questions in the most professional manner and communicate in a professional, courteous, clear and concise manner. - Organization Skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, follows established protocols, and work within systems. - Writing Skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages. - System Skills: Ability to type accurately and enter data at an intermediate level. Advanced computer skills. Ability to use all applicable applications at highest competency level. - Understanding of the appropriate use and importance of related forms. - Intermediate understanding and use of medical terminology. - Intermediate comprehension of insurance types and referral process. - Intermediate comprehension of registration and fiscal information. - Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA. BWH Behavioral Competencies (required of all employees) 1. People: Focus on serving the community through collaboration and respect Inclusiveness Definition: Maintain an environment where individuals value and respect differences in all situations. Stand firm against intolerance and bias to create a welcoming environment and respect all individuals regardless of race, gender identity, ethnicity, language, sexual orientation, age, physical or mental ability, religion, socio-economic status, or national origin. a) Work effectively with others who have diverse perspectives, talents, roles, backgrounds and/or styles b) Contribute to a positive team environment where differences are respected, supported and are free from stereotyping and offensive comments c) Be professional when approached about behaviors that might be perceived as disrespectful Open Communication Definition: The ability to effectively articulate and receive information in a clear, concise and timely manner. a) Practice active listening skills b) Foster and maintain an environment that respects open dialogue, differences of opinion, as well as diverse communication styles c) Ensure that information is shared in a clear, accurate, and timely manner using the appropriate communication method for your audience d) Express oneself clearly and professionally in your verbal, non-verbal, written, and electronic communication Building Collaborative Relationships Definition: Identifying opportunities and taking action to build relationships between one's area and other areas, teams, departments, units, or organizations to help achieve organizational goals. a) Take initiative to support others and build productive relationships that will lead to a cohesive workplace b) Interact effectively with other team members, departments and customers to accomplish organizational goals Organizational Awareness Definition: Understand how one's own work affects the organization as a whole and demonstrate a commitment to the organizational goals. a) Support and respect BWH's mission, vision, values and history b) Understand and recognize how your individual role and department impacts the organization 2. Self Management: Accountability, professionalism and commitment to growth and development Embracing Change Definition: Demonstrate adaptability and openness to organizational changes needed to improve effectiveness and goals. a) Support and positively participate in organizational and/or job specific changes b) Initiate appropriate action when change is needed c) Be flexible and open to new ideas d) Adapt to shifting priorities Learning Oriented Definition: Predisposed to pursue learning opportunities even outside own comfort zone, one stays abreast of new tools and methods, rising to add value and build challenge in current assignments. a) Demonstrate openness to learning from successes and failures b) Recognize and participate in learning opportunities c) Seek and share best practices Professionalism Definition: Practice respect for self and others; and adhere to BWH standards, policies, and procedures at all times. a) Adhere to BWH's Code of Conduct, Guide to Ethical Standards, policies and procedures b) Align behavior with the organizational mission and values c) Practice respect in accordance to the BWH standards d) Demonstrate responsibility, reliability, and trustworthiness 3. Organization: A commitment to quality, service and exceptional performance Quality and Safety Focus Definition: Responsible for meeting standards of performance or outcomes in a safe manner while avoiding risks. a) Align job performance with quality and safety standards (e.g. The Joint Commission, BWH and department specific standards) b) Adhere to established policies and procedures c) Take action to prevent errors d) Identify and report adverse events, errors and incidents Efficiency and Performance Improvement Definition: Systematic approach to improve performance by eliminating waste, non-value added activities and variability in processes. a) Participate in process and performance improvement by identifying, analyzing, and enhancing existing processes to achieve better outcomes b) Maximize available resources to achieve performance measures; reduce waste, rework, and work-arounds consistent with one's role Problem Solving Definition: Able to gather appropriate data and diagnose the cause of the problem before taking action; and if necessary develop alternative courses of action. a) Recognize actual and potential problems and take appropriate action towards a solution b) Offer assistance, as needed, when a potential problem situation is observed c) Use good judgment to keep manager informed of problems or issues, following department practice Service Excellence Definition: Focusing one's efforts towards anticipating, meeting and exceeding the expressed and unexpressed needs or expectations of internal and external customers. Apply service standards consistently to present a positive image of BWH to colleagues, health providers, patients, families, and visitors: a) Engage with positive greetings and active listening b) Empathize by expressing understanding c) Educate throughout the information exchange d) Enlist thoughts and ideas from others 4. General/Administrative Support: (required of all Administrative Support employees) Information Gathering Definition: Identify and seek information needed to clarify a situation. Ask questions to discover the facts. a) Identify specific information needed to clarify a situation or to make a decision b) Probe skillfully to get at the facts HOSPITAL WIDE RESPONSIBILITIES: Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff. RSRMGB EEO Statement Brigham & Women's Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Primary Location
:
MA-Boston-MGB 221 Longwood
Work Locations
:
MGB 221 Longwood
221 Longwood Ave
Boston
02115 Job
:
Administrative Support
Organization
:
Brigham & Women's Hospital(BWH)
Schedule
:
Full-time
Standard Hours
:
40
Shift
:
Day Job
Employee Status
:
Regular
Recruiting Department
:
BWH Dermatology
Job Posting
:
Oct 30, 2024
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