Patient Services Coord. II

GENERAL SUMMARY/OVERVIEW STATEMENT:

Under general supervision, provides a broad level of administrative support for the patient care and administrative activities. Works independently to execute job responsibilities and tasks. Works with the Chief to ensure a quality-based, customer-oriented flow of work. Utilizes discretion and judgment to organize priorities, complete tasks and handle confidential patient information. Performs a wide range of administrative tasks utilizing well established skills and experience to support a medical office, including surgical scheduling, prior authorizations, as well as coordinating patient services such as appointments, testing and referrals. Performs administrative coordination of a physician's office to include secretarial support data management and billing support. Maintains advanced knowledge and proficiency in medical office operations, insurance regulations and billing practices.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Schedules patient office appointments, coordinating with others as appropriate.

Refers patients to appropriate hospital departments for registration, referral and financial services as needed.

Maintains high level of knowledge and skill in the use of appropriate electronic systems to obtain and provide information (e.g. CAS/LMR) Uses systems to execute tasks such as Bookit, Front Desk Worklist in ICM-MD, CRMS for incoming and outgoing referrals and Patient Gateway for patient messages.

Arranges and/or provides information and visit support to patients and their families, such as distributing maps and information regarding procedures and interpreter services.

Provides and coordinates office support to meet physician needs. This includes operating room schedules, maintaining files, correspondence with physicians, patients and other offices and agencies.

Surgical Scheduling

Arranges patient surgeries by scheduling pre-surgery appointments and testing, reschedules as needed. Obtains all required authorizations and referrals in advance of surgery. Provides information to Admitting in a timely manner.

Utilizes Bookit to schedule surgeries electronically. Updates physician's calendar to block surgery schedule. Communicates any special circumstances to the physician.

Works with other physician offices to obtain patient historical data, reports, imaging studies, lab results or other information necessary for the coordination and completion of the surgery and patient care.

Ensures patients receive pertinent patient education information about their surgeries. Confirms completion of Consent for Surgery forms. Provides patients with pre-surgical instructions in a timely manner. Addresses or refers patient and family questions regarding surgery, insurance and administrative matters.

Works effectively and efficiently with MGH Financial Services and insurance companies to obtain pre-authorizations for any and all surgical procedures.

Schedule post-operative appointments and testing.

Additional Responsibilities and duties as assigned.

SKILLS/ABILITIES/COMPETENCIES REQUIRED:

Excellent computer skills including Word processing, electronic mail, internet and spreadsheets.

Knowledge of Cadence scheduling, Bookit and other administrative systems

Excellent oral and written communication skills

Excellent organizational and time management skills

Ability to work with limited supervision in a team environment

QUALIFICATIONS:

EDUCATION:

High School Graduate, Bachelors preferred

EXPERIENCE:

Five years experience in an administrative assistant position with experience in a physician's office preferred

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.