Scheduler (Non-Clinical)

Responsible for answer phone calls from doctors' offices and patients to accurately schedule appropriate tests by obtaining demographic and medical information.

Provides appropriate preparatory information, including the daily generation and distribution of confirmation letters.

Runs schedules and logs to verify accuracy.

Answers telephone in a professional manner, always handling patients, peers, physicians, supervisors, and department personnel in a respectful manner, calling customers back instead of keeping them on hold

Answers phone calls from doctors' offices and patients, compiling appropriate information thoroughly, scheduling appropriate test per diagnosis and department schedules

Enter faxed orders and call patients to schedule appropriate test per diagnosis and department schedules

Assures diagnoses are appropriate for tests scheduled in the department

Selects appropriate patient from master patient index, interfacing scheduling with registration

Informs caller of visit time and registration requirements

Rearranges and reschedules as needed

Keeps current on schedule changes by utilizing the booking notes

Participates in departmental meetings, in-services, and observes tests being performed in each department

Understands the booking/scheduling functions as they relate to the overall functions of HSC, the operating room, PACU, etc.

Overrides "red" conflict times when appropriate and necessary

With assistance from the Team Lead or Supervisor makes decisions for scheduling and placement of procedures in appropriate operating rooms, CVC, and specialty procedures according to established guidelines

Other duties as assigned

Knowledge of the special needs and behaviors of infant, child, adolescent, adult, and older adult patients required/preferred

Excellent communication skills

Typing and word processing at a 40 WPM minimum

Professional demeanor required

Associate's degree in a healthcare related field preferred, but not required

Medical Assistant or Medical Secretary experience required

Medical Terminology required

2 yrs. experience preferred

Experience in diagnostic testing preferred

Newton-Wellesley Hospital will provide equal employment opportunities to all applicants and employees without regard to race, color, religion, gender age, national origin, disability, marital status, genetic information, veteran or active military status, gender identity or expression, or sexual orientation.