Practice Assistant II - per diem - Vascular Surgery
Brigham and Women's Hospital | |
United States, Massachusetts, Boston | |
60 Fenwood Road (Show on map) | |
Sep 22, 2024 | |
Description
Sign-on bonus eligible!
GENERAL SUMMARY/ OVERVIEW STATEMENT: Brigham and Women's Hospital is committed to putting every Patient First. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Women's Hospital. Our service will be distinguished by the delivery of high-quality and safe patient care All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas: People: Focus on serving the community through collaboration and respect Self Management: Accountability, professionalism and commitment to growth and development Organization: A commitment to quality, service and exceptional performance Meeting these expectations is key to the success of the department and the organization. This job description includes:
PRINCIPAL DUTIES AND RESPONSIBILITIES: Actual job duties may vary by department (see Addendum B for more detail)
Qualifications
* High school diploma or GED required; post-high school education preferred. * Minimum one year of applicable work experience required. * Additional training in office systems preferred. SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: Technical skills required: * Knowledge of practice operations and standards. * Understanding of procedures including filing, copying, scanning, printing, and faxing. Phone skills: * Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information. Verbal skills: * Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner. Organization Skills: * Ability to manage work processes in a neat and orderly way and to sort and alphabetize. * Ability to manage multiple tasks effectively, follow established protocols, and work within systems. Writing Skills: * Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages. System Skills: * Ability to type and enter data at an entry level. Entry level understanding of applicable systems. * Understanding of the appropriate use and importance of related forms. * Basic understanding and use of medical terminology. * Basic comprehension of insurance types and referral process. * Basic comprehension of registration and fiscal information. * Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA. Addendum A BWH Behavioral Competencies (required of all employees)
Definition: Maintain an environment where individuals value and respect differences in all situations. Stand firm against intolerance and bias to create a welcoming environment and respect all individuals regardless of race, gender identity, ethnicity, language, sexual orientation, age, physical or mental ability, religion, socio-economic status, or national origin.
Definition: The ability to effectively articulate and receive information in a clear, concise and timely manner.
Definition: Identifying opportunities and taking action to build relationships between one's area and other areas, teams, departments, units, or organizations to help achieve organizational goals.
Definition: Understand how one's own work affects the organization as a whole and demonstrate a commitment to the organizational goals.
Definition: Demonstrate adaptability and openness to organizational changes needed to improve effectiveness and achieve goals.
Definition: Predisposed to pursue learning opportunities even outside own comfort zone, one stays abreast of new tools and methods, rising to add value and build challenge in current assignments.
Definition: Practice respect for self and others; and adhere to BWH standards, policies, and procedures at all times.
Definition: Responsible for meeting standards of performance or outcomes in a safe manner while avoiding risks.
Definition: Systematic approach to improve performance by eliminating waste, non-value added activities and variability in processes.
Definition: Able to gather appropriate data and diagnose the cause of the problem before taking action; and if necessary develop alternative courses of action.
Definition: Focusing one's efforts towards anticipating, meeting and exceeding the expressed and unexpressed needs or expectations of internal and external customers. Apply service standards consistently to present a positive image of BWH to colleagues, health providers, patients, families, and visitors:
IV. General/Administrative Support: (required of all Administrative Support employees) 1. Information Gathering Definition: Identify and seek information needed to clarify a situation. Ask questions to discover the facts.
WORKING CONDITIONS: Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products. HOSPITAL WIDE RESPONSIBILITIES: Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff. EEO Statement Brigham & Women's Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Primary Location
:
MA-Boston-BWH Boston Main Campus
Work Locations
:
BWH Boston Main Campus
75 Francis St
Boston
02115 Job
:
Administrative Support
Organization
:
Brigham & Women's Hospital(BWH)
Schedule
:
Per Diem
Standard Hours
:
1
Shift
:
Day Job
Employee Status
:
Limited Term / Per Diem
Recruiting Department
:
BWH Surgery
Job Posting
:
Jul 16, 2024
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