Practice Assistant II, Clinical Neurology

Working with the assigned Division clinicians in the Department of Neurology (DON), the incumbent provides clinical care coordination for the Division and does medication prior authorizations. Requires ability to manage patient information confidentially and in compliance with all Hospital requirements. Must have the ability to manage confidential and sensitive matters with discretion and tact and must have a good sense of urgency in order to prioritize the demands of a large and very busy clinical Division.

Duties/Responsibilities:

• This role, manages Epic in-basket messages and telephone calls, including setting up appointments and any tests for office and outpatient consultations.
• The role confirms patients appointments, reschedules appointments and ensure the providers schedules are filled.
• Has a complete understanding of the appointment (EPIC). Must be able to schedule, cancel, bump, link and reschedule appointments based on based on acuity, urgency, and evolving priority of patient and physician needs.
• Assumes responsibility for each telephone message, determining nature and urgency of the call, relaying message to physicians or designate and following through quickly, efficiently and appropriately. Positive interactions with patients are critical, as the individual in this position not only represents the physicians but the department.
• Must maintain and manage patient medical records. Must review charts prior to patient appointments checking for test results or reports. Assumes responsibility for obtaining diagnostic reports such as laboratory and radiology results as well as operative notes. Follows up and obtains all missing and outstanding reports and assures timely disposition with full documentation.
• Does medication refills and medication prior authorization for patients.
• Reviews various forms received, fills them, routes them to the right provider and closes the loop on them.
• Requires the ability to work as a team member in the Division. The Administrative Assistant is required to cover for other Administrative Assistants during illness and vacation.
• Must be able to complete general office assignments i.e.: typing, faxing, etc.
• Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.
• Provide cross coverage as needed.
• Assist with special projects as directed.
• Follow HIPAA guidelines for the management of patient privacy and confidentiality.
• Other duties, as assigned.

• Minimum of a high school diploma or GED.
• Minimum two years applicable work experience required.
• Some additional training in office systems or other post high school education preferred.
• Knowledge of performing medication prior authorizations, practice operations and standards.
• Ability to type and enter data effectively and at a more advanced level.
• Intermediate level computer skills including the ability to use word processing, spreadsheet, database and presentation applications.
• Intermediate understanding and use of medical terminology.
• Intermediate comprehension of billing and fiscal information.
• Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.

BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.