Medical Assistant II

Under the general direction of the Clinic Nurse Manager, the Medical Assistant will perform a range of duties in line with the standard work of a medical assistant and includes coordinating patient flow, taking of vital signs, phlebotomy and performing point of care testing. Provide secretarial support to the practice by answering the phone, scheduling appointments and other office work as needed.

The incumbent must be able to organize priorities, complete tasks, manage confidential patient information; schedule appointments, review and document diagnostic testing, make referrals and interact with patients in a professional, friendly manner consistent with their needs.

General Responsibilities

Active participation in patient care including anticipatory preparation for health maintenance and chronic health care needs, obtaining histories and vital signs, arranging referral and diagnostic testing appointments, doing phlebotomy including proper identification and handling of specimens, doing EKG's and performing other procedures as determined relevant to the individual patient. Demonstrates critical thinking skills concerning appropriate documentation of allergies, medication updates, immunizations, past medical history diagnoses and any other information that is added to the medical record of an individual patient. Demonstrates an understanding of the current and future needs of the patient in both chronic care and health maintenance and is able to use decision making skills to help patients meet those needs following appropriate protocols. Overall responsibility for the flow of the provider's patient care session, able to make decisions concerning adding a patient to the schedule, providing needed information to the front staff concerning the work flow in the patient care area and keeping the provider informed of issues that effect the efficiency of care during the session. Supports patient care and the health care team by anticipating administrative functions requiring support including but not limited to preparing prior authorizations, participating with the approval process for medications as appropriate, monitoring clinical messaging, supporting providers with completion of patient follow up letters, updating the medical record with patient information under the guidance of the provider. Demonstrates a strong sense of shared responsibility to maintain a beautiful and orderly practice environment. Depending on organization of roles within the practice, may share responsibility with other medical assistants for the quality, safety and laboratory check systems in the clinical environment including Quality Assurance for Point of Care testing. Depending on organization of roles within the practice, may share responsibility for appropriate monitoring and stocking of supplies for the clinical and administrative needs of the practice.

Qualifications:

* High school diploma or equivalent required; Associates degree preferred.

* Minimum two years of medical assistant experience in outpatient medical office, surgery preferred.

* Completion of medical assisting training program.

* Current BLS certification.

* Basic computer skills.

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.