Associate Chief Medical Information Officer Mass General Hospital

The Opportunity

Healthcare has seen a renewed focus on both the patient and provider experience, and an expanding reliance on established and emerging digital technologies to deliver high quality, safe, equitable and efficient care. The MGB Associate CMIO will provide leadership for the implementation and optimization of clinical information systems at the specified site to facilitate the delivery of high quality, safe, equitable, efficient care in an environment of exceptional patient and care team experience.

In the short-term, the position will focus on improving care team experience with the EHR and associated clinical IT systems. The Associate CMIO will be a leader and change agent, working closely with clinicians and operations from all specialties to understand their workflows and needs. The Associate CMIO will also serve as a liaison to the MGB Digital teams as needed. The incumbent will work with the MGB eCare team on specific project execution, and the Digital training team to execute consistent enterprise-wide training and communication at their site. The Associate CMIO will help lead the site Super User Program to obtain broad-based input into the design of clinical information systems and to share key communications with the clinical community. The Associate CMIO will represent MGH on a range of site and MGB committees, such as the eCare clinical informatics committee.

The incumbent will have an initial focus on assessing current care team experience through the use of available data (such as Signal) and identifying and implementing solutions to surfaced clinical and operational challenges. Over time, the incumbent's focus will change depending on the needs of the organization and our clinicians. Upcoming projects will include the Epic 2023/4 upgrades and continued implementation of the paging/texting platform Voalte. S/he will be seen as a leader and content expert, such that end users will escalate digital concerns and new ideas through them. The Associate CMIO will have responsibility to their site and also the MGB enterprise, considering priorities and impacts both locally and system-wide. S/he will work closely with site leadership, MGB Digital governance committees, and the MGB CMIO to prioritize initiatives. In order to advance eCare and other information technology adoption at their site in an efficient and effective manner, the incumbent will work directly with site clinical champions, nursing informatics leadership, super users, and clinical and administrative leaders.

The Associate CMIO will additionally cover specific area(s) of domain expertise, serving as the clinical digital lead for that area bridging between OCMO, OCOO and Digital as necessary. In this role, s/he will have responsibility for understanding the strategy and priorities of that clinical/operational domain, identifying opportunities for Digital solutions to support strategic goals, facilitating prioritization of any Digital work, and engaging in enterprise-wide implementation efforts. In this role, s/he will maintain a strong connection with OCMO and/or OCOO as well as Digital.

This position will be 80% effort with the remainder of the incumbent's efforts directed to clinical work, teaching, and/or research.

Principal Duties and Responsibilities

1. Serves as a key clinical champion for all major information technology projects, such as eCare. Builds relationships with clinicians to gain support of information technology initiatives. Is highly responsive to users needs, including training and communication, to assure widespread acceptance and provider use of the clinical systems. Participate in and help lead as necessary the site clinician builder program.

2. Serves as a liaison to site and MGB eCare teams to ensure the clinical systems are designed to meet our clinicians' needs. Represent site on various hospital and enterprise committees.

3. Serves as a liaison to site training programs and trainees and their use of health information technology.

4. Design communication and training content in conjunction with the Solutions Delivery training and communication team and site communication teams to best update busy clinicians on important changes and enhancements with our clinical systems.

5. Maintains awareness of existing and emerging technology, regulatory, and market factors and assists in the development of the MGB clinical IT strategy.

6. Acts as an advocate for the protection of patient privacy and the security of protected health information.

7. Demonstrates excellent writing, editing and oral communications skills. Ensure presentations, written material and on-line content are grammatically correct, effective and appropriate.

8. Acts as a steward of resources: Attention is paid to platform/vendor rationalization as solutions to stated challenges are evaluated. Commits to outreach to other similar leaders across the industry to share challenges and solutions. Participation in national user groups to gain new knowledge and tools should be an ongoing priority.

9. Demonstrates excellent service quality: Provides high quality customer service in all activities. Recognizes eCare, IS, hospital operations, and clinical communities as equal and valued partners.

10.Value driven action: Uses the MGB values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

11.Contributes to the broader community of health IT professionals through active participation in ongoing professional education, conference presentation, and/or publication.

12.All other duties as assigned.

Qualifications

1. Active and current Massachusetts clinical license with board certification in his/her specialty or subspecialty. Maintains an active clinical practice.

2. Advanced training or degree in medical informatics or board certification in clinical informatics is preferred, but not required.

3. Four or more years of healthcare leadership experience, preferably involving the deployment and optimization of clinical systems.

4. Excellent knowledge of clinical workflow

5. Demonstrated strong commitment to progress, customer service and teamwork.

Skills/Abilities/Competencies Required

1. Self Directed: Motivated, energetic and creative; Requiring little direction but not averse to feedback and guidance

2. Comfortable in a highly matrixed environment: Able to coordinate a group of clinicians, staff and administrators, and exert decisiveness in an unobtrusive way; Exhibits strong management skills of individuals and teams; Demonstrated expertise in achieving consensus in highly charged arenas; Proven ability to manage and motivate in a complex, regularly changing environment

3. Collaborative: Strong influence skills and the ability to drive outcomes through collaborative relationships with key stakeholders; Excellent record of successfully solving complex problems creatively across diverse departments and domains both internal and external to IS

4. Results-oriented: Focus on solutions for relevant concrete issues; Demonstrates pride in being able to demonstrate consistent reliability

5. Strategic: Able to quickly understand and discuss situations and challenges; and make decisions

6. Technically Proficient: Understanding or able to quickly learn technical systems and products

7. Direct and Open Communication: Concise, articulate, constructive and plain speaking as a communicator; able to communicate effectively orally and in writing

8. Ethical & Trustworthy: Widely trusted and keeps confidences

9. Respected: Able to work effectively with a wide range of constituencies. A style that both engenders respect from and demonstrates respect for other clinicians.

Supervisor Duties

• Larger sites may have an Assistant CMIO or Digital clinical lead who extends the reach of the Associate CMIO

Working Conditions

* Standard office environment with regular travel to different MGB sites.

* Patient Care delivery areas as needed.

* 24x7 responsibilities requiring on call and evening, night, weekend hours as needed

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.