Program Administrator, Community Engagement

Department: MED-Ctr for Community Health
Salary/Grade: EXS/7

Job Summary:

The primary objective of this role is to develop, build, and support community and academic partners to conduct clinical and translational research along with Northwestern University Clinical and Translational Sciences (NUCATS) and Center for Community Health leadership. This person must be knowledgeable about the research process and have experience engaging and maintaining relationships with diverse communities

Responsibilities:

Provide individual and group consultation (ShARP) services to community and academic partners to increase community engagement in all aspects of research.

Develop new and reinforce existing relationships with patients, community partners, research teams, and collaborators.

Provides direction and thought leadership to develop strategic administrative initiatives that meet the mission/objective of the program/project.

Oversees the effective, compliant, & efficient daily management of all operational, financial, & business functions in support of the program/project & in coordination with central offices such as HR, Budget, Facilities, IT, & Provost.

Represents program/project on internal & external business affairs & is viewed as an expert resource regarding program/project administrative affairs.

Work closely with staff on current, past and upcoming consultations to provide guidance and support

Assess and improve current systems to track and evaluate services and outcomes related to the Center for Community Health's programmatic areas.

Assessing the current tracking and evaluation system, and leading process improvement efforts.

Administration

Budget & Financial

Communications

Evaluation

Events

Outreach

Program Development

Strategic Planning

Specific Responsibilities:

Administration

• Directs and leads development of program/project strategic plan.
• Oversees & ensures that day-to-day operations are appropriately managed, efficient and effective.
• Operationalizes goals & objectives; ensures that resources are created or obtained.
• Manages customer service; creates associated practices & procedures & metrics to measure success.
• Analyzes data & recommends & implements changes & improvement to better ensure attainment of mission.
• Manages logistics requirements, including facilities, venue, scheduling, technology, instruction, catering, etc.
• Oversees documentation of agreements between NU and partner institutions, ensuring that agreements are complete and reviewed by all necessary NU officials.

Budgets & Financial

• Ensures that the program/project meets associated revenue & expense goals.
• Develops and implements ideas for improving business processes, and increasing program/project revenues and margins.

Communication, Outreach & Recruitment

• Directs program/project marketing/branding efforts.
• Identifies and implements short- and long-term strategies and plans to meet program/project goals.
• Engages in outreach/field relations serving a number of goals, including recruitment, participation, sponsorship, relationship building, etc. to support continued program/project development & improvement.
• Interacts with internal/external resources & organizations to identify new markets & opportunities.
• Builds relationships with program/project alumni to develop and cultivate professional networks, financial resources, and sense of community among alumni.

Evaluation

• Manages evaluation processes; recommends & implements changes for enhancement; monitors effectiveness through follow-up evaluation studies.
• Collaborates with internal/external resources to develop meaningful outcome measurements and methods of program/project evaluation that will lead to enhancement.

Events

• Develops a comprehensive program of events such as lectures, symposia, speaker series, workshops, conferences, cultural events etc. in collaboration with internal & external resources.
• Develops proposals & recruits faculty leaders for interdisciplinary research working groups, and works with them to develop programming.

Program Development

• Manages goals, objectives, outcome measurements and metrics, financial feasibility, marketing strategies and collaboration opportunities with other internal and external organizations.
• Manages the ongoing development and refinement of the program's/project's current and future curriculum and course offerings in consultation with subject matter experts.
• Provides leadership for planning, scheduling, delivering and maintaining program(s)/project(s) to sustain quality instruction in all educational activity.
• Manages for consistently high quality standards across all partner programs/projects, including admissions, teaching, grading, service levels, and facilities.

Strategic Planning

• Creates & leads a coordinated program of activities designed to increase program/project objectives.
• Develops & executes strategies to involve internal/external constituents and cultivate new individual, corporate, institutional &/or foundation collaborations.

Miscellaneous

Performs other duties as assigned.

Minimum Qualifications:

• Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
• 4 years program/project administration or other relevant experience.

Minimum Competencies: (Skills, knowledge, and abilities.)

• Knowledge and familiarity of Chicagoland communities including local priorities, history, and policy making
• Good communication and relationship skills, including public speaking, coalition building, group facilitation, and writing
• Ability to work both independently and as a team member; able to plan and set objectives and identify new opportunities as they arise

Preferred Qualifications:

• 6 or more years experience working with community-based organization(s) within Chicagoland communities
• Bachelor's degree in Public Health, Social Services/Social Work, Counseling, Psychology or related field or equivalent combination of education, training, and experience

Preferred Competencies: (Skills, knowledge, and abilities)

• Bilingual (Spanish-speaking)

Target hiring range for this position will be between $63,079 -$88,705 per year. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the COVID-19 and Campus Updates webpage.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.

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