Temporary Customer Service Specialist

Department: Temp Center
Salary/Grade: TMP/01

Position: Temporary Customer Service Specialist

Hours: This is a part-time position (20 hours per week 3 days flexible\hybrid)
Pay: $20.00 per hour
Campus: Evanston
Approximate start date: 5/28/24
Approximate end date: 5/1/25

Northwestern University is seeking a temporary Customer Service Specialist for the Evanston campus.

Temporary Job Description:

The Facilities Customer Support Specialist (CSR) provides support to internal (Facilities) and external (University) stakeholders to ensure Facilities can deliver safe, sustainable, and a reliable campus environment. Responsible for processing all activities included in the lifecycle of service requests from receipt through completion, ensuring data accuracy integrity for successful inclusion in financial reporting. The CSR must maintain a close working relationship with all units in Facilities and schools and units at the University and is relied upon to support various programs and procedures administered by leadership. All functions are performed with a high degree of independence and must be performed with integrity.

The role will support the department's mission and values by exhibiting the following: inclusiveness, respect, initiative, collaboration, innovation, and accountability. The incumbent will strive to provide excellent service when performing job responsibilities and will practice safe work procedures and always follow safety rules.

Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the COVID-19 and Campus Updates webpage.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.