Network Support Specialist II
Steris Corporation | |
parental leave, paid time off, short term disability, 401(k) | |
United States, Ohio, Mentor | |
Sep 25, 2024 | |
Job Title: Network Support Specialist II Req ID: 44264 Job Category: Information Technology Mentor, OH, US, 44060 Description: At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary
As a Networking Product Support Specialist you will join a team dedicated to partnering with our Field Service organization to resolve technical issues regarding network connectivity and other software related issues. You will leverage your expertise in remote diagnostics, networking, software and other skills to troubleshoot issues. Our Product Support Specialist play a crucial role in times of critical Customer equipment issues by de-escalating the situation, providing rapid resolution and ultimately long term fixes. This is a Hybrid role with the requirement of working onsite at our Mentor, OH Headquarters, 2 days per week. Duties
On a daily basis, you will leverage remote diagnostics, your expert experience with STERIS products and in-depth understanding of the theory operation/use for the products and troubleshooting experience to resolve issues quickly. Inquires may include troubleshooting and, IT Network/software and Integration between STERIS Products deployed in Customer premises and Services hosted on STERIS Cloud. You will help identify hardware, software and firmware bugs, and will refer complex issues to cross functional teams as needed. In addition but not limited to, you will: Case Management: 50-75%
Technical Support: 25-50%
Required Experience
What STERIS Offers:
At Steris, we invest in our employees and their families for the long term! STERIS wouldn't be where it is today without our incredible people. We share our success together with you by rewarding you for your hard work and achievements. Here is just a brief overview of what we offer:
#LI-EP1 #LI-HYBRID STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries. If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by * 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours. Req ID: 44264 Job Category: Information Technology Mentor, OH, US, 44060 STERIS Sustainability Life at STERIS
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