Service Coordination Manager

Passionate people create exceptional things

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

Were everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

Join us on our journey for a better tomorrow.

The Role

Supervise, train, and develop the Service Coordination team to maximize CTS profitability through efficient service planning and administration. Work closely with the CTS Operations Manager, Service Managers, Service Coordinators, and the Sales Department to provide superior customer service.

Supervision (50%) - Daily management of Service Coordinators toward achievement of KPI's and targets, including productivity, customer satisfaction/NPS, service variance, work in process backlog control, warranty approval, invoice quality, and invoice processing. Follow through on issues escalated by the Service Coordinators with urgency. RMA (returned materials) administration, and rental fleet invoicing/control are also key areas of responsibility. Report problem areas to Management as required to maintain a high level of customer satisfaction. Influence team to prioritize customer satisfaction/NPS.

Hiring/Training/Development (10%) - Interview Service Coordinator candidates, provide input to the hiring process. Train/mentor new Service Coordinators. Support annual review/development process as directed by the CTS Operations Manager.

Work-in-process & invoice control (20%) - Hold weekly WIP meetings, support/direct Service Coordinators to achieve WIP, closing, and invoicing targets. Support/direct Service Coordinators as needed to maintain consistent, high-quality invoicing toward maximizing Service Department revenue and profitability.

Reporting/Recordkeeping (20%) - Run various reports as determined by the CTS Operations Manager. Maintain process control spreadsheets.

Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.

Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

Perform other duties as assigned.

What you can expect from us?

What you can expect from us?

Drive your Career, Explore Opportunities, Realize your Passion . . .

Attractive benefits Include:

*Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan

*Health insurance/ Dental insurance/ Vision insurance

*Paid time off

*Life & Disability insurance

Salary Range: $95,000 - $115,000 *depending on experience* skills and experience.

What we expect of you?

• Directing the work of others
• Compensation consideration
• Disciplinary action/counseling
• Performance appraisal process
• Coaching for improvement

One to three years of relevant Service Coordination and/or Planning experience.

High School diploma, some college preferred or equivalent.

Must be able to work independently and have excellent organizational, interpersonal, communication (verbal and written), and problem-solving skills. Must be able to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service. Must be proficient in Microsoft Office, including Word and Excel.

Experience with SAP is a plus. Previous supervisory or management experience preferred.

Up to 5% local, and 5% overnight travel required.

City

Houston

Atlas Copco is a Swedish company, the Swedish human culture continues to flow through the veins of our 38,000 employees in more than 90 countries. It has a strong family vibe with a warm respect for each individual and we strive for strong diversity. We also invest heavily in our customers, in the environment, ... but first and foremost in our own people. In this way, we provide a stimulating environment in which you can further develop your competencies on a daily basis. In addition, our family-friendly working atmosphere gives you space in your agenda planning, so that your work and private life can be combined as easily as possible. www.atlascopco.com/compressor-jobs

Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.