Operator Information Representative U

MultiCare Health System
paid time off
United States, Washington, Tacoma
603 South J Street (Show on map)
Nov 10, 2024
You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve. FTE:: 0.001, Shift: : Day, Schedule: Variable Days Evenings Nights weekend Holidays Position Summary The Operator/Information Desk is responsible for operating the main campus telephone system, paging, monitoring alarms, oxygen levels and fire alarms, and alerting personnel of impending disasters, fires and codes. This is a position working under limited supervision. Work situations are basically routine and require strong communication skills, and a service oriented individual. Internal contacts are general in nature and include staff and management throughout the organization. External contacts include the public, patients, families, visitors, and physicians. Requirements High school graduate or equivalent required Minimum two (2) years of customer service experience Minimum one (1) year of relevant MHS customer service experience may substitute for experience requirement (volunteer work included); Examples include, but are not limited to--interaction with patients, families, providers; high volume work environments; multitasking Previous PBX experience preferred Our Values As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. Why MultiCare? Belonging: We work to create a true sense of belonging for all our caregivers Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve Market leadership: Washington state's largest community-based, locally governed health system Employee-centric: Named Forbes "America's Best Employers by State" in 2023 Technology: "Most Wired"health caresystem 15 years in a row Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn Pay and Benefit Expectations We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $19.35 - $29.43 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align. Associated benefit information can be viewed here.