Front Office Specialist

MultiCare Health System
paid time off
United States, Washington, Tacoma
603 South J Street (Show on map)
Sep 27, 2024
About Mary Bridge Children's Established in Tacoma, WA in 1955, MultiCare's Mary Bridge Children's Hospital has grown into a dedicated comprehensive regional network of health services for children. Serving more than 13 referring hospitals over 9 counties and backed by fully staffed services 24/7, Mary Bridge Children's Hospital offers and supports primary care, emergency services, inpatient care, outpatient specialty clinics, and a level IV NICU. Top performing and award-winning, Mary Bridge Children's Hospital & Health Network specializes in meeting the health needs of kids every day. FTE: 1.0, Shift: Day, Schedule: M-F 8a-5p, 1 Saturday 9a-1p monthly Position Summary The Front Desk Specialist performs reception, registration, and secretarial functions in support of the daily operations of the Center while functioning as the focal communication source in the unit. The incumbent is responsible for all aspects of front office duties including reception, patient scheduling, registration, processing billing information, charge entry, payment posting, batch balancing, cash reconciliation/balancing, and clinic specific health information management duties, etc. The combination of these functions will be determined by the Manager or Supervisor to meet the needs of the clinic. This is an intermediate clerical position working under limited supervision. This position is highly visible and is the initial contact for patient and guests of the Center, requiring a customer service oriented individual with a professional appearance and manner at all times. Work situations are a variety of regular, reoccurring duties and functions which require discretion, decision making within the scope of the position's responsibilities, attention to detail, prioritization, organization, and excellent interpersonal relation skills. Independent decision-making is expected during execution of daily routine duties. Knowledge of all department functions and various insurance plan provisions is essential in providing quick and accurate referrals. Internal contacts are general in nature and include staff and management. External contacts include patients, families, health care providers, and the general public. Requirements High School Diploma or equivalent preferred Vocational training in medical front office desired One (1) year experience in related field or education/training supplement Experience with CPT and ICD-9 coding preferred Why Mary Bridge Children's? Mission-driven: Partnering for healing and a healthy future for the patients and communities we serve Award-winning: Named "Top Children's Hospital" by the Leapfrog Group in 2022 and 2023 Growing: New pediatric hospital facility and medical office building opening in 2026 Leading research: MultiCare Institute for Research & Innovation partners with our pediatric providers, offering ground-breaking research and clinical trials Employee-centric: MultiCare is consistently ranked among "America's Best Employers by State" by Forbes Lifestyle: Live and work in the Pacific Northwest surrounded by breathtaking mountain, forest and water views Explore our services at marybridge.org Pay and Benefit Expectations We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $18.56 - $26.72 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align. Associated benefit information can be viewed here.