Loan Protection Claims Processor

Description:

To evaluate, approve/disapprove, and process Loan Protection Claims and resolve claim discrepancies received from members, and other third parties in accordance with applicable federal and state laws, rules, regulations, and **** policies and procedures.

Responsibilities:

Review claims for completeness and accuracy to determine if additional information and/or supporting documentation is required

Research and respond to inquiries from members and internal business units

Process GAP claims and make decisions within established guidelines and policies

Provide claim and contractual information to appropriate internal and external parties

Research, analyze and resolve claim discrepancies/processing issues

Perform independent research, investigation, and analysis of GAP claims

Receive guidance and instructions from Loan Protection Claims supervisors regarding complex claims and/or issues that are beyond scope

Coordinate payment and closure of claims

Maintain detailed records and contact history information on each member interaction and actions taken

Ensure compliance with internal and external documentation and disclosure requirements

Stay abreast of and ensure compliance with applicable federal and state laws, rules and regulations

Research, gather, and prepare data and related correspondence

Perform other duties as assigned