Digital Site Reliability Engineer

Title: Digital Site Reliability Engineer

Location: Remote

Duration: 12 Months contract

Role and Responsibilities

Reporting to the Head of DevOps Engineering, the Site Reliability Engineer will play a critical role in driving innovation and growth for the Banking Solutions business. In this role, the candidate will have the opportunity to make a lasting impact on the company's digital transformation journey, drive customer-centric innovation and automation, and position the organization as a leader in the competitive digital banking landscape. Specifically, the Site Reliability Engineer will be responsible for the following:

• Ensure the reliability, availability, and performance of applications and services, focusing on minimizing downtime, optimizing response times, and maintaining high availability for users.
• Lead incident response efforts for incidents, including identification, triage, resolution, and post-incident analysis to prevent recurrence and improve system resilience.
• Develop and maintain monitoring solutions and alerting mechanisms for infrastructure, application performance, and user experience metrics, enabling proactive issue detection and mitigation.
• Implement automation tools and processes to automate routine tasks, scale infrastructure, and ensure seamless deployments, updates, and rollbacks with minimal user impact.
• Conduct capacity planning, performance tuning, and resource optimization for environments, collaborating with development and operations teams to meet scalability and performance goals.
• Collaborate with security teams to implement security best practices, perform vulnerability assessments, and ensure compliance with security standards and regulatory requirements for applications.
• Manage deployment pipelines, release processes, and configuration management for app deployments, ensuring consistency, reliability, and version control across environments.
• Identify areas for improvement in reliability, performance, and efficiency through data analysis, root cause analysis, and trend analysis, and drive initiatives to enhance system reliability and operational efficiency.
• Create and maintain documentation, runbooks, and knowledge base articles for operational procedures, troubleshooting guides, and best practices, and promote knowledge sharing within the team.
• Develop and test disaster recovery plans, backup strategies, and failover mechanisms for app services, ensuring business continuity and data integrity in case of failures or disasters.
• Collaborate with development, QA, DevOps, and product teams to ensure alignment on reliability goals, performance metrics, release schedules, and incident response processes.
• Participate in on-call rotations and provide 24/7 support for critical incidents, troubleshoot issues, and coordinate with teams for resolution, escalation, and follow-up actions as per defined SLAs.

Professional Qualifications

• Proficient in development technologies, architectures, and platforms (web, api) to understand system complexities and performance considerations.
• Experience in cloud platforms (e.g., AWS, Azure, Google Cloud) and infrastructure as code (IaC) tools for managing app infrastructure and deployments.
• Knowledge of monitoring tools (e.g., Prometheus, Grafana, New Relic) and logging frameworks (e.g., ELK Stack) for real-time visibility into system health, performance metrics, and user experience.
• Experience in incident management, including incident response, triage, root cause analysis (RCA), and post-mortem reviews to prevent recurring issues.
• Strong troubleshooting skills to diagnose complex technical issues in app environments, infrastructure, networking, and performance bottlenecks.
• Proficiency in scripting languages (e.g., Python, Bash) and automation tools (e.g., Ansible, Terraform) for automating routine tasks, deployments, and infrastructure management.
• Experience in implementing continuous integration/continuous deployment (CI/CD) pipelines for apps using tools like Jenkins, GitLab CI/CD, or Azure DevOps.
• Expertise in setting up monitoring solutions, configuring alerts, and creating dashboards to monitor system performance, application metrics, and user experience.
• Familiarity with APM (Application Performance Monitoring) tools to analyze app performance, identify bottlenecks, and optimize resource utilization.
• Commitment to continuous learning, staying updated with industry trends, new technologies, and best practices in app reliability, performance, and operations.
• Adaptability to evolving requirements, technologies, and business needs, with a focus on driving continuous improvement and operational excellence.