Student Success Liaison, MCT Pathway (Part-Time)

Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. MATC's diverse team members- 42% of whom are employees of color--work with a purpose to serve the students who make us one of the most diverse two-year institutions in the Midwest. Together, we are meeting the needs of the community we shared and committed to eliminating equity gaps in higher education for both students and employees. We are seeking passionate individuals to join our team who share the same passion in serving this purpose. Learn more about MATC at www.matc.edu.

Under the supervision of the Student Success Liaison Supervisor in collaboration with the Academic Dean for the Manufacturing, Construction and Trades Pathway, the Student Success Liaison supports the Pathway Office to welcome and assist new and current students. Assesses student needs to recommend College support staff or services; assists students with registration activities and assists faculty, staff and public with Pathway Program functions. Work is cross-functional, interpersonal, and diverse in nature. Supervision received is general in nature using established procedures and general objectives.

• Creates and maintains a welcoming, inviting, and student-centered Pathway Office environment by displaying a positive and friendly attitude; provides excellent service and individualized student support.
• Provides information that requires knowledge of general Student Services and Academic processes and procedures; exercises discretion in determining pertinent information.
• Effectively explains and provides Pathway-specific assistance in the enrollment process including admissions, financial aid, counseling, advising, orientation, and registration.
• Aids the student with registration activities to promote program progression (e.g., completing add/change program forms, updating catalog years, completing course waivers, course overload requests, supporting submission of Credit for Prior Learning request forms).
• Assisting students with registration needs.
• Identifies and refers students to available MATC support services and community-based organizations; offers solutions to current students that promotes student retention.
• Contacts District departments/offices to research answers for students that avoids call transfers or sending students to other offices.
• Collaborates with the Pathway team to ensure delivery of accurate information of MATC services.
• Collaborates with departments, services, and stakeholders to ensure delivery of accurate information of MATC services within the pathway
• Collects or provides information; maintains records; interprets data requiring reference to a various sources; prepares and maintains complex statistical reports including designing formats for tables, charts and graphs; conducts needed special studies to report recommendations.
• Works as an effective cross-functional team member.
• Assists with Pathway and Pathway Program Student Orientations and other program functions.
• Ensures delivery of excellent customer service, including face-to-face, telephone, electronic communications and print transactions; provides job training and assistance to colleagues and subordinates as needed and appropriate.
• Provides office coverage, sometimes alone, for the Pathway Office hours. Connects to others virtually as needed but is expected to problem-solve on the spot for the students in the office.
• Performs other related duties as assigned.

MINIMUM REQUIRED QUALIFICATIONS:

• Associate degree in Business, Communication or a related field AND
• At least two (2) years of experience in customer service and/or call center

Preferred Experience: in addition to the minimums requirements listed above

• Bachelor's degree in related field.
• More than two (2) years of experience preferably in a higher-education setting.

Specialty Skills:

• Bilingual English/Spanish fluency preferred.

COMPETENCIES

• Cultivates innovation
• Optimizes work processes
• Ensures accountability
• Collaborates
• Interpersonal savvy
• Communicates effectively
• Instills trust
• Customer focus
• Action oriented
• Values differences
• Self-development
• Compassion

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of District policies and procedures; ability to interpret and communicate admissions, financial aid, registration processes and COSMO software application.
• Knowledge and proficiency in the use of personal computers, spreadsheets, database documents, electronic mail, and other established software to perform functions such as creating documents and spreadsheets, correcting and proofing, storing and filing text, recalling and retrieving text, printing; and using special features as communications; merging, reformatting, major editing, and revisions.
• Knowledge of Guided Pathways programs.
• Ability to utilize excellent customer service and interpersonal, phone, and written communication skills to establish and maintain effective working relationships with MATC staff, faculty, students, agency stakeholders; business community partners and the public.
• Ability to establish and maintain effective working relationships with the students, Pathway Team members, other College employees.
• Ability to work well in a multi-ethnic and multi-cultural environment with students, faculty and staff.
• Self-starter with the ability to work independently and as a team member.
• Ability to understand and follow oral and written instructions.
• Ability to problem solve by questioning, organizing, researching, analyzing, processing and interpreting complex information.
• Ability to multitask while working in a challenging, high volume environment, meet deadlines, and deal with difficult situations.
• Ability to demonstrate good judgment, make independent decisions, and leverage past experience to plan and accomplish goals.
• Ability to project a professional image.
• Ability to work effectively under pressure while maintaining a pleasant and professional demeanor.
• Ability to enter data accurately while creating or updating academic records.
• Ability to keep complex records to assemble and organize data, and to prepare reports from such records.
• Ability to access and disseminate information with a proficient knowledge of Microsoft Office Suite.

Start Date: This position supports the Manufacturing, Construction, and Transportation Pathway and is available to start immediately.

Job Details: The role is part-time, 19 hours max per week, and work is year round

• Days/Times: Monday - Thursday 2 - 6pm; Friday 1:30 - 4:30 (REQUIRED HOURS)

• Locations: May service the Oak Creek AND Milwaukee Downtown Campus locations but may have to support other locations as needed.

Salary: Hourly rate is listed to the midpoint of the salary range and is based on the 2024/2025 rates and are determined by years of experience credit and internal salary equity.

Application Materials: Salary determination will be based on years of credited experience that is listed on the job application only so please include complete work history. Along with your completed application, please upload a resume. Education will be formally verified prior to offer.

Interviews: Selected qualified candidates will be invited to participate in a virtual interview on a date to be determined. Candidates who are selected for a final round will be invited to meet with the hiring manager virtually or in-person.

EEO/AA
Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law.

Milwaukee Area Technical College is an Equal Opportunity/Access Educator/Employer operating under an Affirmative Action Plan. Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact our office at 414-297-6529 (Wisconsin Relay System: 711) or email jobs@matc.edu. Women, veterans, and minorities are encouraged to apply. other protected category under applicable local, state or federal law.