CTO/CIO Advisory (ITSM)

Job Title: CTO/CIO Advisory (ITSM) Mortgage domain

Location: Chantilly VA

Duration: Full Time

Responsibilities

• Develop technical aspects of the company's strategy to ensure alignment with its business goals.
• Client and implement new technologies that yield competitive advantage.
• Help departments use technology profitably.
• Supervise system infrastructure to ensure functionality and efficiency.
• Responsibilities include working on the IT Service Management modules for Incident Management, Problem Management, Event Management, Request Fulfillment, and Knowledge Management. Staff create/edit workflows, work on service management enhancements, apply patches, test, develop, script, perform system upgrades, etc.
• Lead the strategy for technology platforms, partnerships and external relationships
• Represent the technological agenda in staff meetings and when making hiring decisions
• Identify, compare, select and implement technology solutions to meet current and future needs
• Develop, track and control the development of annual operating and capital budgets for purchasing, staffing and operations
• Manage and optimize infrastructure assets to satisfy internal financial targets
• Create overall technology standards and practices and ensure adherence
• Consolidate our technology platforms and create plans for each
• Track, analyze and monitor technology performance metrics
• Oversee all system design and changes in system architecture
• Keep abreast of new trends and best practices in the technology landscape
• Take the initiative in thought leadership, innovation and creativity
• Work closely with Marketing, Business Development and Operations to define and deliver new products and enhancements.