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Qualifications:
Job Title should reflect: Associate, Fund Shareholder Services
* Requires a high school diploma or equivalent, plus 3-5 years of prior related work experience, preferably in a financial services industry.
* Excellent knowledge of the organization's products and services strongly preferred.
* Strong verbal and written communication, interpersonal, organization, planning, problem solving, prioritization, multi-tasking, mathematical, and time management skills necessary.
* Requires a strong attention to detail and the ability to execute tasks with a high degree of accuracy.
* Must be able to work independently and under pressure in a fast-paced work environment.
* Requires familiarity with the Microsoft Office suite applications and the ability to obtain knowledge of business unit software.
* Must become a Client non-registered, fingerprint-only associate. You will be required to comply with a Code of Ethics which covers the number of obligations related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization. Responsibilities:
Description % of Time Spent
* Provide routine and non-standard/complex transaction processing services (e.g., purchases, redemptions, exchanges, transfers, systematic plans, etc.), maintenance services (e.g., change of address, beneficiary, etc.), and new account establishment following defined policies and procedures to mutual fund shareholder accounts. Ensure proper documentation and authorization is received, reviewed, handled appropriately following completion of transaction. Provide timely and thorough responses to mutual fund shareholders, distribution partners, and internal/external business partners through various communication means (written correspondence, email, phone, internet, and fax) regarding requests for information, inquiries, and/or issues following research and solution identification. Handle escalated calls and complex/difficult related requests. Advice and consult with senior team members as appropriate. Provide report monitoring services, research and resolve rejected transactions. Maintain number and quality of transactions processed according to established guidelines, take ownership of work through processing and quality control of routine and non-standard/complex price dependent and non-price dependent tasks. 70%
* Maintain knowledge of mutual fund products and services, system capabilities, and rules and regulations through proactive research and discussion with subject matter experts. Recommend ideas on ways to improve efficiency and quality of procedures and processes. Learn and research methods used by other departments and competitors. Assist in the implementation of new work procedures and processes. 15%
* Represent the company in a professional manner that fosters a long-term relationship through education with shareholders and distribution partners to ensure retention and accumulation of assets. 10%
* Perform other job-related duties or special projects as required. 5%
Thank you !!
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Ampcus, Inc
Sep 22, 2024