Assistant Director, Test Administration

You have:

Strong organization and prioritization skills and the proven ability to move forward multiple projects in concert, as a leader, independently, and as a member of the team

Adept problem-solving skills, including using data to inform decisions and actions

Proven ability to build and manage customer relationships

Knowledge of Microsoft Office tools: PowerPoint, Word, & Excel

Experience leading and navigating complex customer issues and resolving those cases

Experience providing high quality support while managing assigned cases within service level agreements and managing escalations as needed

The ability to collaborate and provide guidance to teammates on complex cases.