Business Analyst III
 Ampcus, Inc | |
 United States, Georgia, Atlanta | |
| 5555 Glenridge Connector (Show on map) | |
 Sep 19, 2024 | |
|
JOB DESCRIPTIONS :
The Business Analyst must be able to operate with minimal supervision and translate conceptual ideas into actionable plans. Primary Functions: The Business Analyst, Service Customer Experience Reporting & Analysis will: * Identify and support implementation of automation opportunities in QA efforts for scalability and growth * Utilize SQL, SAS, Tableau, Access, Excel to create and report on operational metrics and inform areas to focus on delivery stations and understand service standards for specific job functions * Serve as a process improvement leader for large and complex Airport Service initiatives * Have a team first attitude with the success of our team and business partners as their top priority * Be a highly analytical thinker who looks for problems to solve and then comes up with innovative ideas * Support and make recommendations towards improvements in service standards development, QA program, airport initiatives and related processes * Prepare weekly and monthly performance reporting and customer experience insights based on various internal and external data sources * Identify service/quality issues and root causes, identify corrective actions, and drive continuous improvement in close coordination with the Service Delivery teams, ensuring a cohesive effort between implementation, CXO, curated action plan development, and Red Coat program and Premium Services developments * Overall responsibility for measuring and evaluating the efficacy of service standards and goals for the organization based on consumer trends, survey responses, and audit data * Always keeps a safety-conscious environment top of mind when assessing continuous improvement processes, resulting in employee and customer safety and wellbeing. QUALIFICATIONS: (PREFERRED QUALIFICATIONS) * Strong technical skills in SQL, Tableau, Excel, Power BI * Strong communication skills (Written, spoken, and presentation) * Ability to transform analysis into a well-informed suggestion * Highly innovative - does not wait on manager to provide work but instead seeks to find solutions to Airport Customer Service problems (MINIMUM QUALIFICATIONS) * 5 years equivalent work experience * Technical & Analytical Skills (ex: SQL, Python, SAS, Tableau, Microsoft Office, etc.) * Flexible, Proactive, and able to multitask * Creative, collaborative, and innovative problem solver Strong communication (written and presentation) and interpersonal skills * Strong communication skills | |