Inbound Customer Service Representative & Outbound Collector

Ampcus, Inc
United States, Iowa, Ankeny
Aug 29, 2024
Ampcus Inc is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Inbound Customer Service Representative & Outbound Collector Location(s): Ankeny, IA Responsibilities: Answer inbound phone calls from internal and external customers Process customers payments Make credit release decisions following procedures Refer customer disputes to field personnel for final resolution Make payment arrangements on delinquent accounts Escalate customer disputes and collections situations as necessary Assist team in meeting inbound service level standard Responsible for the investigation and analysis of credit information while working within established guidelines Contact customers regarding delinquent payments and assists in the collection of past due accounts. Assist customers via chat through the Linde website. Outbound Collections: Credit limit assessments Participate and/or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, Order to Cash Champions, etc) Meet monthly goals set at beginning of quarter (reduce DSO, reduce over 30/60/90 buckets, etc) Work set # of accounts each day and note all efforts Have candidates tested for Customer Service Scenarios. Microsoft Basics, and Basic Typing and include results on submittal.