Help Desk Specialist

The Help Desk Specialist will provide front-line technical support of desktop, laptop and mobile devices for Client Vance internal/external users. This position is also responsible for managing the Help Desk ticket system, which includes tracking and coordinating the resolution of user requests and issues, routine reporting and charting of Help Desk statistics. It is crucial that this person has excellent problem solving, communication and interpersonal skills since they will be the main touch point and first point of contact for all clients.

PRIMARY RESPONSIBILITIES

1. Manage Help Desk requests.

2. Provide frontline computer trouble shooting / problem resolution.

3. Process System Access requests.

4. Coordinate hardware repair.

5. Install and configure desktop computers and printers.

6. Perform administrative duties (ordering supplies, receiving of equipment, and performing inventories)

7. An ability to prioritize and organize work effectively.

8. An ability to work under pressure and tight deadlines.

9. Excellent investigative and problem solving abilities.

10. Assist in process and documentation improvements.

11. Perform other duties as assigned.

JOB REQUIREMENTS

1. Associate s degree or 2 years of college in IT related field.

2. 1 year of technical experience supporting hardware and software in multi-user networked environment.

3. Must be personable, have a customer-friendly attitude and have the ability to work in a team environment.

4. Strong knowledge of Microsoft Office client applications

5. Strong communication skills are required.

6. Must be self-motivated and able to work without supervision