Systems Analyst II

Salesforce Analyst/Administrator

We are looking for a Sales Analyst/Administrator to support CRM (Salesforce) system administration and similar business intelligence activities for the US sales organization for IGT Devices. In this role, you will be responsible for the day-to-day administration of Salesforce, with the goal of streamlining and improving business processes for end users.

Responsibilities

Understand data structure of current CRM (Salesforce) and other available data sources

Assist in the configuration and implementation of business processes, workflows and applications in Salesforce while adhering to best practice

Provide tier one support by identifying, logging, tracking, resolving and/or escalation of all incoming user issues and enhancement requests

Communicate regularly with users to support them in their role and provide information and training on new features and functionality to increase and retain adoption

Assist in maintaining an error free operating environment

Build and maintain reports and dashboards for various internal stakeholders

Monitor data quality to ensure data remains accurate, research Salesforce data issues and assist with data cleanup

Develop role-based training materials delivered through a variety of media

Create system and user documentation as needed, including standard operating procedures (SOPs)

Reconcile transactions by comparing and adjusting data

Work effectively with users and Salesforce team members toward increased user adoption and success of Salesforce

Required Skills

Bachelor's degree (BA or BS) Highly Desired.

SalesForce Admin certification required.

3+ years of CRM (Salesforce.com) experience required.

Certified Salesforce Administrator required, Advanced Administrator and/or Platform App Builder preferred

Advanced knowledge of Excel

Exceptional written and oral communication skills

Self-motivated, logical and methodical nature

Willing to adapt to change and able to multi-task

Ability to work with a variety of colleagues at varying levels of authority

Demonstrates a serious commitment to accuracy and quality while meeting goals and deadlines

Well-developed data analysis skills

Must be detail oriented and a problem solver

Ability to perform self-reviews to ensure accuracy and work with minimal supervision

Excellent customer service skills